Customer Service Representative
Resume:
Laura O’Malley
**** ********* ****, *********, ** 60102
****************@*****.***
High-energy, goal oriented and self-motivated professional with extensive administrative, client relation skills, as well as customer service and inside sales, seeking a position as customer service representative and administrative positions. Past experience includes 10 years administrative/executive assistant, account executive in telecommunications, cellular, copier equipment and integrated software packages in B2B sales market.
OCTOBER 2019 TO MARCH 2022
CASHIER, LOWES HOME IMPROVMENT
Responsible for providing excellent customer service
JUNE 2018 – OCTOBER 2019
INSIDE SALES/CUSTOMER SERVICE, TRUGREEN
Make over 250 calls per day
Sell any type of lawn care i.e. grubs, mosquitos
Sell a minimum of $1,500 per week
Provide excellent customer service with regards to billing issues, bill payments and scheduling customers application appointments.
APRIL 2017 - MAY 2017 (INVOLVED IN CAR ACCIDENT HAD TO STOP WORKING DUE TO SURGURY)
CUSTOMER SERVICE RECALL MEDICAL EQUIPMENT NATUS MEDICINE
Worked recalling different medical devices from hospitals across the United States.
Tracking equipment that arrived and postal labels that had to be sent out.
Called weekly to remind the hospitals to send equipment.
JUNE 2015 - APRIL 2017
BUSINESS DEVELOPMENT SPECIALIST, POSTAL SOURCE
B2B outside sales of mailing and shipping solutions
Heavy email and telephone interactions.
Track performance and contacts through SalesForce.
Work independently covering Kane, Lake and DuPage Counties.
JANUARY 2013 – May 2014
ADP DEALER SERVICIES, (RANDSTAD EMPLOYMENT AGENCY).
Maintain Excel and Access Data bases.
Heavy telephone interaction, contacting potential Equifax customers in the automotive industries.
Maintain monthly training schedule, making appointments, calling for confirmation and cancellations.
Participate in weekly and monthly meetings pertaining to Equifax and scheduling numbers.Worked independently prioritizing work load.
EDUCATION
JUNE - 1977
BUSINESS ADMINISTRATION, DRAKE UNIVERSITY
2-YEARS
JUNE – 1985- DECEMBER 2004
bUSINESS ADMINISTRATION, COLLEGE OF DUPAGE
June 2012
St. Mary’s hospital
received certification for cna
referances available on request
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