Laura O’Malley

**** ********* ****, *********, ** 60102

adr5l4@r.postjobfree.com

High-energy, goal oriented and self-motivated professional with extensive administrative, client relation skills, as well as customer service and inside sales, seeking a position as customer service representative and administrative positions. Past experience includes 10 years administrative/executive assistant, account executive in telecommunications, cellular, copier equipment and integrated software packages in B2B sales market.

OCTOBER 2019 TO MARCH 2022

CASHIER, LOWES HOME IMPROVMENT

Responsible for providing excellent customer service

JUNE 2018 – OCTOBER 2019

INSIDE SALES/CUSTOMER SERVICE, TRUGREEN

Make over 250 calls per day

Sell any type of lawn care i.e. grubs, mosquitos

Sell a minimum of $1,500 per week

Provide excellent customer service with regards to billing issues, bill payments and scheduling customers application appointments.

APRIL 2017 - MAY 2017 (INVOLVED IN CAR ACCIDENT HAD TO STOP WORKING DUE TO SURGURY)

CUSTOMER SERVICE RECALL MEDICAL EQUIPMENT NATUS MEDICINE

Worked recalling different medical devices from hospitals across the United States.

Tracking equipment that arrived and postal labels that had to be sent out.

Called weekly to remind the hospitals to send equipment.

JUNE 2015 - APRIL 2017

BUSINESS DEVELOPMENT SPECIALIST, POSTAL SOURCE

B2B outside sales of mailing and shipping solutions

Heavy email and telephone interactions.

Track performance and contacts through SalesForce.

Work independently covering Kane, Lake and DuPage Counties.

JANUARY 2013 – May 2014

ADP DEALER SERVICIES, (RANDSTAD EMPLOYMENT AGENCY).

Maintain Excel and Access Data bases.

Heavy telephone interaction, contacting potential Equifax customers in the automotive industries.

Maintain monthly training schedule, making appointments, calling for confirmation and cancellations.

Participate in weekly and monthly meetings pertaining to Equifax and scheduling numbers.Worked independently prioritizing work load.

EDUCATION

JUNE - 1977

BUSINESS ADMINISTRATION, DRAKE UNIVERSITY

2-YEARS

JUNE – 1985- DECEMBER 2004

bUSINESS ADMINISTRATION, COLLEGE OF DUPAGE

June 2012

St. Mary’s hospital

received certification for cna

referances available on request

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