Facility maintenance/HVAC

MICHAEL DUNN

Providence, RI *****

214-***-**** *************@*****.***

PROFESSIONAL SUMMARY

IT Professional with less than 1 year of proven experience at My Computer Career, 30 year HVAC Professional in customer service and operations support. Possess extensive knowledge in equipment management, repairs, IT security data center service, and AT&T telecommunications cell sites. Career supported by MTA 98-367, and the pursuit of various other certifications in addition to many HVAC related certifications.

Troubleshooting

Operations Management

Data Analysis

Repairs and Installations

Training and Development

Policy Implementation

WAN / LAN

Communication

Microsoft Office Suite

TECHNICAL SKILLS

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, Malware Identification, Adobe Acrobat XI Professional, Scripting with Visual Basic, EDUCATION AND CERTIFICATIONS

MyComputerCareer Information Technology Security Administration 2021 Microsoft Technology Associate Security 2021

Pathways Commitment, Legacy, Network, Success, Career 2021 PROFESSIONAL EXPERIENCE

Information Technology (Hands on Training)

• Implemented mobile solutions including laptops, tablets and mobile communication; upgraded all components of desktops, laptops, including hard drives, CPUs, memory, wireless network cards, etc.

• Provided wireless network support and installed, configured and troubleshot wireless access points

• Performed troubleshooting on different departments and resolved hardware and software technical problems in system elements after detailed analysis, including computer failures and software malfunctioning

• Repaired and replaced malfunctioning components in desktops, laptops, or mobile devices; installed, maintained, troubleshot, and uninstalled software, as well as peripherals

• Monitored and administered IT systems of firms and made recommendations to senior managers regarding hardware replacements, upgrades and new installations required Customer Service

• Helped develop and implement new customer acquisition strategies and marketing campaigns

• Created customer quotes for HVAC maintenance, diagnostic, repair and installation services; set up appointments

• Collected payments and balance transactions receipts; processed cash and credit transactions

• Prepared records and reports describing procedures, actions taken and recommended solutions

• Assisted in conducting inventory; received, inspected, inventoried, loaded, unloaded, stored, delivered and turned in organization and installation supplies and equipment Repairs and Maintenance

• Troubleshot malfunctioning heating, air conditioning and refrigeration systems to determine the cause of the malfunction

• Performed scheduled maintenance inspections, adjusted, cleaned and calibrated various systems to assure proper system operations

• Repaired wiring and electronic components associated with automated building management systems

• Replaced expansion valves, compressors, motors, indoor/outdoor coils and other components

• Cleaned refrigerant systems from hermetic burnouts, evacuated systems, and recharged systems to proper charge

• Provided technical assistance with the HVAC systems including installations and modifications to existing systems

• Performed general building maintenance repairs such as changing lightbulbs, electronic ballasts, receptacles and light switches, and lighting fixtures

WORK HISTORY

Facilities Maintenance Technician City Facilities Management FL Facilities Maintenance Technician Alpine Mechanical Services Facilities Maintenance Technician CBRE, Inc

Facilities Maintenance Technician Gold Coast AC and Heat Facilities Maintenance Technician Centerline Communications Facilities Maintenance Technician Metro Tech Services Facilities Maintenance Technician HVAC Technical Facilities Maintenance Technician Airco Mechanical

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