Service Representative Center Technician

JAMES LAWRENCE DRAKE

*** ******** *****; Danville, VA 24541

(C) 717-***-****

**********@*******.***

SUMMARY OF QUALIFICATIONS

Manage, train, and motivate employees for increased productivity Meet deadlines and tight time schedules

Possess good communication skills

Keeps an eye on the bottom line Profit

SKILLS

Electronic Maintenance & Service

• Schematic & diagram interpretation System installation Troubleshooting

• System implementation Systems analysis System configuration

• Cable & wire configuration Upgrading Debugging

• System modification OTDR Mil Spec soldering

• Oscilloscopes Voltmeter Spectrum Analyzers

• Cable Analyzers Frequency Generators Multi-meters PROFESSIONAL EXPERIENCE

Data Center Technician / Integration Installer

May 2021 – Present

IES Communications LLC

2801 S Fair Ln, Tempe, AZ 85282

Construction and configuration of IDF and MDF rack systems, (Rack & Stack) for Microsoft, LVL 01-03, Boyton, VA. Installation, maintenance and repair of servers, switches, routers and UPS system. Structured Cabling, Fiber and Cable pathway assessment, placement and management of multimode - single mode fiber, riser and plenum cat 6 cables. Test Fiber and Copper Terminations, (Fluke & Viavi). Termination of fiber, cat 5 and cat 6 cables including setup of various equipment and peripherals. Splice and check continuity, connectivity of fiber signals. Document, troubleshoot and respond to correct problems. Maintain structured network and power cabling with proper labeling of assets and devices. Testing and QA of system equipment and cables. Manage systems and components for inventory control documentation. Provide logistical support after staging equipment. Log in and document new equipment.

Installation Technician

July 2020 – May 2021

Safe Haven Security – ADT Authorized Dealer

520 East 19th Street, North Kanas City, MO 64116

Licensed by the North Carolina Alarm Systems License Bureau. Install residential and commercial security systems. Make assessments of security issues. Make recommendations for addressing security issues. Install and maintain security panels, door and window sensors, smoke detectors, carbon monoxide detectors, outdoor and indoor cameras, doorbell cameras, motion detectors, glass break sensors, automated remote controlled door locks and automated thermostats. Provide logistical support after staging equipment. Log in and document new equipment. Data Center Technician / Integration Installer (Contract) December 2019 – May 2020

Outsource

615 South College Street, Charlotte, NC 28202

Data Center Technician, Construction and configuration of IDF and MDF rack systems, (Rack & Stack) for Microsoft, Boyton, VA & Duke University Hospital, Durham, NC & JTI Inc, Raleigh, NC. Installation, maintenance and repair of servers, switchers, routers and UPS system. Structured Cabling, Fiber and Cable pathway assessment, placement and management of multimode - single mode fiber, riser and plenum cat 6 cables. Termination of fiber, cat 5 and cat 6 cables including setup of various equipment and peripherals. Splice and check continuity, connectivity of fiber signals. Document, troubleshoot and respond to correct problems. Maintain structured network and power cabling with proper labeling of assets and devices. Testing and QA of system equipment and cables. Manage systems and components for inventory control documentation. Provide logistical support after staging equipment. Log in and document new equipment. Maintenance Engineer / Producer / Director / Editor / Freelance May 2006 – December 2019

DRAKO Productions

170 Graymont Place, Danville VA 24541

Designed and built full-blown professional audio/video studios using Pro Tools, Adobe Premier and Final Cut Pro. Produce and develop talent for music industry of various genres. Design digital graphic art for various companies that need artwork, signs and posters. Shoot video and stills for television stations and newspapers. Produce Commercials, Industrial Infomercials & Music Videos. Design network systems for various businesses and clients, troubleshoot and repair systems and computers. Installation of IDF & MDF rack systems, modify components and system configuration. Maintenance Engineer / Producer / Director / Editor March 2000 – May 2005

Nittany Media Inc. / Nittany Productions Inc.

18 Juniata Street, Lewistown PA 17044

Maintenance engineer for WKVA, WCHX & WVNW radio stations and Production/Post Production Engineer for Nittany Productions, a Video Production Company. Management and control of production On-Time Guarantee (OTG), Report to owners on issues, Responsible for Average Daily Time to Competition and Average Daily Time to Resolve (ADTR). Train Staff on operation, Maintain transmitters, studio systems, equipment, L & C Band satellite receivers, along with maintenance of wireless radio transceivers for the ISP. Designed the radio station’s three studios, tied them together so that all three stations could be triggered to broadcast an EAS signal simultaneously or independently for weekly and monthly test. Responsible for designed the Satellite Receiver relay system, so that all three stations could run totally automated. Designed, configured and latched all three stations to be remotely activated by phone line for remote intervention. Engineer/Producer/Director/Editor of Audio/Video Production and Post-Production. Responsible for the design and construction of the audio and video editing suites of Nittany Productions. Designed and built Television Production Studio for broadcast. Responsible for configuration of all systems and tying in production audio boards, Grass Valley switcher’s, Cyron, and intercom system to both audio and video to studio control rooms. Maintain and operate equipment of all systems, cameras, boards, decks, and computer systems, catalog all repairs, management of spare parts and equipment tracking. Served as editor on Non- Linear Editing of radio and television commercials for radio stations, cable network and ISP with web streaming. Mac OS, Avid, Final Cut Pro, Pro Tools Editing Systems.

Production Supervisor

October 1999 – March 2000

FCI Frantome, Inc.

11823 Lenape Drive, Mount Union, PA 17066

Task personnel and supervise productivity

Responsible for production of electronic components for computer circuit boards Monitored attendance and recorded hourly time of employees Filed daily activity and production reports

Field Service Representative

September 1998 - September 1999

Quantum Industries

3360A Coffey Lane, Santa Rosa California 95403

Field service representative for computer controlled, multipoint pneumatic tube systems. Duties included area field service, instruction of hospital staff employees, management liaison and site development, troubleshooting to component level, preventative maintenance, repair, upgrade, system modification, system installation, system configuration, debugging, and software and hardware implementation. Responsible for service to clients in central and western PA. Owner/Operator-Freelance

January 1987 – September 1998

Drake Enterprises

626 Riverside Drive, New York, NY 10031

Audio/Video production, post-production and maintenance for television and film. Duties included studio maintenance engineering, studio design and construction, design and construction of editing suites, video engineering, audio sweetening, color correction, videotape operation, duplication and configuration, along with studio maintenance. Maintenance of production and post production equipment and systems. Installation and configuration of switchers’ mixers, decks, recorders, intercom systems, lighting grids, consoles Television, stereo, and VCR repair along with troubleshooting of broadcast system and machinery. Studio Operations Manager

June 1980 - December 1986

Tulchin Studios

240 East 45th Street, New York, New York 10017

Audio/video production and post production, video engineering, audio engineering, editing, stage lighting, set design, duplication, and operation of all aspects of TV production and post production for broadcast and taping of shows and commercials. Responsible for scheduling clients for studio time. Responsible for cataloging commercials. EDUCATION

• BS - Business Administration, May 21, 1978, Johnson C. Smith University, Charlotte, NC

• Associates Degree – Electronics, August 1987, Community College of the Air Force, Biloxi, Miss

• Certificate Computer Repair, May 1994, Community Associates Technical School, New York NY MILITARY

• Avionics Communications/Navigation Specialist,

US Air Force Reserves, McGuire AFB, N.J. 11/1985 - 8/1991

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