Service Representative Customer
Resume:
Nicole Ervin-Bell Customer Service Representative
919-***-**** *************@*****.*** Clayton, NC 27527
Goal-driven, compassionate, and accountable professional with over 20+ years of related, a hands-on experience in a fast-paced healthcare setting. Knowledgeable, articulate communication with 25 years of customers service across healthcare, work in a beauty salon atmosphere, retail, running my own business. Experience as both CNA1 and CNA 2, also a medication technician; proficient in managing multiple tasks, optimizing patient care, and help train new employees, assistant managing vary office duties. Expertise in charting, scheduling, assessments, and documentation. HIPAA knowledge Customer Service Excellent multi- tasker Microsoft office knowledge Patient Scheduling Data Entry Medical Record expertise Organized and reliable Excellent communication skills Expertise with medication knowledge Computer's knowledge Activities I do a variety of things, I'm a jack of
all trades, I currently work as a independent hairstylist at a salon, I'm licensed, I went back to school after my job in healthcare 2018 NCDOC, I help my spouse run our box truck business. I enjoy the medical field that's my passion taking care of others, being in the fast-paced environment, making sure all areas are in good working condition for our patients and staff.
Experience
JUL '22 - PRESENT
Customer Service Representative Nexrep, Dallas, TX Addressed customers courteously using suitable methods and problem-solving skills.
Responded to telephone inquiries and complaints following standard operating procedures.
Utilized automated systems to log and retrieve call information.
Remained open to feedback from supervisor and peers to build and improve skills set.
Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
Read from scripts to promote uniformity and consistency in communications.
Navigated multiple computer systems and applications and utilized search tools to find information.
MAR '20 - PRESENT
Licensed Cosmetologist Hair Envy, Raleigh
Updated and maintained customer information records such as beauty services provided.
Shampooed, rinsed, conditioned and dried hair and scalp or hairpieces with water, liquid soap or other solutions. Developed new styles and techniques.
Scheduled client appointments.
Kept work stations clean and sanitized tools, such as scissors and combs. Operated cash registered to receive payments from patrons.
Ordered, displayed and maintained supplies.
FEB '18 - APR '19
Work From Home Customer Service Agent Arise, Miramar, FL
Built sustainable relationships and trust with customer accounts using open and interactive communication. Analyzed and collected customer information to prepare product or service reports.
Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions. Navigated multiple computer systems and applications and utilized search tools to find information.
Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Answered multiple phone lines incoming calls Dual computer screens
Medication techician/ cNA 2 North carolina dept of correction raleigh, Nc
I administered prescribed medication to inmates according to their schedule dose, reading MARs to verify patient information
Knowledge of the classification and side effects in different medications, as well as how the differentiate potentially dangerous sedatives and narcotics from what are more basic daily medications to avoid dangerous combinations
I know the processors of how to order medication in (Hero) medication system in the computer
I also assist the LPNs and RNs in caring for the inmate's medical needs, assisting the doctors in medical procedures, transcribed orders, clerical duties.
AUG '04 - DEC '10
Cna 1/ Medical Secretary/scheduler Medical Clinic, Raleigh, NC
Making out the daily scheduling for all the clinic as a;,, Eye clinic, Surgical clinic, Orthopedic clinic, Gyn clinic, Neurology clinic, Podiatry clinic, Gastroenterology clinic, making sure we had approval for all the inmates to attend the special clinics
Expertise in blood pressure, all medical office duties
General duties also included stocking, cleaning exam rooms, clerical duties such as faxing, answering multiple phones lines, answering patient's questions, responsible for obtaining medical histories, specimen collection and the Medical Health Record and OPUS system
Assists doctors in all clinics, preparing patient for examination, treatment, and minor surgical procedures.
Education
SEP '17
Certification In Cosmetology Business
Sherrill's University of Barbering and Cosmetology, Raleigh, NC
JUN '10
CPR, BLS, And First Aid Training + Certification
CNA 2 Central Community College, Sanford, NC
Additional Skills
References
Tenee Debham Hair Envy
Salon Owner Manager
*****@***********.***
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