THELMA BASS

*** ***** **** ****, ************ Fl 32216

904-***-****

adr5h7@r.postjobfree.com

Goal: to work on a part time or remote basis

Skills Summary

NETWORK IT SPECIALIST, COMPUTER CRIME ANALYST, TAX PREPARER, MANAGER, CUSTOMER SERVICE REPRESENTATIVE ASSISTANT SECRETARY

Education

University of Rhode Island – psychology

Experience

JDA Associates

1/2022 – 4/2022

This is an agency who has a contract with INTUIT. This position is a seasonal job for tax season. I was a Tax Expert working remotely answering tax questions via phone calls or chat. This position requires computer skills and tax knowledge and having organizational skills as we are working with two monitors and numerous search resources.

Swiss Colony Foods

09/2021 – 01/2022

This was a remote seasonal job taking phone calls from customers wo are placing orders. The job entailed organizational skills as 2 monitors and numerous open tabs were the norm. Swiss Colony has 12 catalogs and many times the customers would have questions and we were required to get into the catalogs or research using our HELP resources,

Apex Systems

4/2021 to 09/2021

Work as a contractor remotely from home on a temporary assignment, calling clients, maintain and analyze data spreadsheets. Maintain calling lists with results of the calls and any other future actions. Ensure technician schedules are full every day by assigning jobs to each technician by matching each job by technician skills and alarm system types.

H&R BLOCK

1/2003 to 4/15/2021

I prepared taxes, state and federal. I became an Enrolled Agent in 2009 taking tests administered by the IRS. This classification allowed me to represent clients before the IRS. I have done that during the summers since 2009. I have worked as a manager for 5 years I have also taught Basic Income Tax School for 5 years.

Also involved in this job is customer support. I call every client to encourage making an appointment. I also solve client issues over the phone. Since the pandemic we have switched to a virtual remote position. I have done hundreds of tax returns remotely.

Naval Criminal Investigative Service

IT Specialist 9/1988 through 9/2008

I was hired as the field office IT Specialist reporting directly to HQ in Washington D.C. I handled all their computer needs including PC installation, repair and maintenance, Networking including cabling, installation, training and maintenance. I traveled to all the offices the Field Office supported usually about 35-40 offices many of them overseas.

I advised the local Special Agent in Charge of any major problems, physical security issues, upcoming IT hardware and software issues. I prepared contingency plans for IT failure.

Started computer crime initiative. Scanned computers and networks for evidence. Went out with agents on search warrants, testified in court as an expert witness, helped navy attorneys and special agents build their cases. I was NCIS employee of the year twice.

Gulfport Police Department

Forensics Admin 2/2003 – 11/2003

Assisted the Forensics Detective organize a very over loaded and over worked department. At any one time there were over 500 fingerprint and evidence samples that needed to be analyzed with only one forensics person. There was at least one murder a week which called for the forensics detective to work the crime scene, attend the autopsy with pictures. The forensics department also did the fingerprinting for the public twice a week.

I organized the samples and created a spreadsheet. I processed all the autopsy photos and wrote a report for the case record. I did all the fingerprinting mostly on the machine, ran the prints through the various databases.