Customer Service Receptionist, kyc analysis.

Sonia Gatt

Nationality: Maltese +356-******** *****.******@*****.***

Cospicua road paola, Pla1903, Paola, Malta

About me:

Friendly person, team worker, love to help when it's possible. Skills: front line receptionist senior 2.

Customer service,AML knowledge,Kyc.

Polite and firm decision to achieve best result towards my company. 08/05/2016 – CURRENT

RECEPTIONIST – CASINO

Registering clients verifying id, passport or driving license that are the correct documents, (Kyc ) checking freezing court orders. Helping filling self-declarations of grey list countries. PEPs forms, identify any red flag and report to identify asap. Customer service, copying/scanning, answer corresponding emails. Grade ii receptionist.

Resolving problems in a timely manner.

OFFICE CLERK

Mother tongue(s): MALTESE

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken

production

Spoken

interaction

ENGLISH C1 C1 C1 C1 C1

ITALIAN C1 C1 B2 B2 B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user WORK EXPERIENCE

LANGUAGE SKILLS

Digital Skills - Test Results

A Information and data literacy FOUNDATION Level 1 / 6 B Communication and collaboration FOUNDATION Level 1 / 6 C Digital content creation FOUNDATION Level 2 / 6

D Safety FOUNDATION Level 2 / 6

E Problem solving INTERMEDIATE Level 3 / 6

Results from self-assessment based on The Digital Competence Framework 2.1 My Digital Skills

Words Microsoft word, Excel Team-working skills

DIGITAL SKILLS

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