Customer Representative Service

Tiesha Wimbush

**** * **** **, *****, Florida, **610, US • 813-***-**** • *************@*****.***

Obtain a job as a customer representative where I can use my communication skills to resolve customer issues and create a positive relationship between the customers and the company.

Responsible

Business Development

Order fulfillment

Customer service

Data entry

Shipping procedures understanding

Good listening skills

Warehousing functions

Self-motivated

2009

Armwood High School - Seffner, FL

Customer Service Representative - June, 2018 to Present A Heart Of Fashion - Tampa, FL

• Responsible for taking calls for custom fashion wear and making sure all sizes and details are correct at clients request.

• Responsible for scheduling appointments for clients.

•Making alterations to customers clothing.

Customer Care

Maximus - Riverview, FL

•Responsible for taking calls and ling any complaints.

•Finding solutions to customer complaints and getting them resolved in a timely matter Warehouse Packer - July, 2019 to April, 2021

Sonoco plastics - Plant City, FL

Packaging And Labeling Containers In A Timely MannerChecked them for damage or other issues before packing products into boxes.. Keeping A Steady Pace With The Operating Machine That’s Processing The Machine For The Plastics Needed To Be Packed & Labeled For Shipping.

Cashier Assistant

Popeyes

Working at Popeyes meeting and greeting customers, taking food and drink orders, preparing food and drink orders, answering questions about menu, policy, and services, and providing excellent customer care. Popeyes team members also assume the responsibility of maintaining a cleanly work environment.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Environmental Cleaning Specialist - February, 2022 to May, 2022 Telecommunications company - St. Petersburg, FL

Hi, this was a temporary assignment available at a local insurance company. The duties include wiping down/ sanitizing computer equipment. Cleaning floors, wiping down glass entryways, and collecting trash were among the daily checklists I completed throughout the facilities. Kept optimal supply levels in order to meet daily and special cleaning requirements. Kept the restrooms clean, stocked, and well-maintained for both staff and visitors. Cleaned specialty spaces like chemistry laboratories with safe solvents to keep them clean. Customer Service Representative - November, 2020 to Present Concentrix - Tampa, FL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, Provide primary customer support to internal and external customer in fast- paced environment, offered to a advice and assistance to customer, paying attention to special needs to wants, inputted all gathered Information and research data on applicants into computer systems using crm, Evaluated customer information to explore issues developed potential solutions and maintain high-quality service, enhanced productivity by staying on top of call script and maintaining control over direction or conversions, and once I’m done with the call before I hang up with customer I make sure there issues revolved in go head take the call with the next customer. Housekeeper - March, 2018 to December, 2018

Embassy Suites by Hilton Tampa Downtown Convention Center - Tampa, FL Ensuring all rooms are cared for and inspected according to standards. Performing a variety of cleaning services

Removed waste paper and other trash from premises to designated area. Moved chairs, desks, and beds around rooms to clean behind and underneath furniture. Removed bed sheets and towels from rooms and used [Type] pre-treater prior to washing to restore all linens to pristine condition. General Labor Worker - January, 2017 to March, 2018 Amazon Fulfillment TPA2 - Lakeland, FL

•Responsible for making sure customers orders are correct and put in correct packages

•Careful loading and organizing trucks

Ensured the safety of the team by directing traffic around and within the site. Worked quickly and accurately to ensure that production standards were met on a consistent basis. Used precision measuring instruments, templates, and fixtures to check finished workpiece dimensions for conformance to specifications. Mail Sorter - January, 2021 to May, 2022

TC Delivers - Tampa, FL

Sorted and placed mail into mailboxes with accuracy and efficiency. Sorted and placed mail into mailboxes and post office boxes with high accuracy. Loaded letters onto processing equipment, removed non-processable letters, and ensured that the sorting feed was never interrupted.

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