Remote Customer Service
Resume:
Natasha Slater
***** ******* ***** **, *******, Texas, 77090, US
********@*****.***
Expert in customer service and sales who can recognize customer needs and provide solutions to problems. Resolving customer concerns in a professional and calm manner is second nature to me. Multitasking, prioritization, and organizational skills are exceptional. Service-oriented and quality-focused, with at least 18 years of experience . Professional who is cheerful and upbeat and will go above and beyond to make sure that the customer service expectations are meet along with company guidelines Customer Advocate - August, 2021 to Present
HGS El Paso (Rojas) - El Paso, TX
Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations. Kept track of requests, problems, and solutions by documenting conversations with customers. Conducted extensive research on all inquiries and concerns to ensure complete client satisfaction. Senior Supervisor
Blackhawk Security Services Inc/A1Protection - Houston, TX Coordinated site investigations, documented issues, and escalated issues as needed to executive teams. Delegated daily tasks to over 35-40 employees to provide development opportunities. Coordinated all companies, business executives, and site leadership teams by interacting effectively and establishing communication best practices.
Customer Service Representative - August, 2009 to June, 2010 Mercer - Houston, TX
Used a consultative sales approach to understand customer needs and make relevant recommendations. Kept accurate and current customer account data with manual form processing and digital information updates.
Provided a superior customer experience in order to build a loyal customer base. Answered customer calls promptly to avoid long wait times on hold. Quick learner
Insurance policy review
Upselling techniques
Quick learner
Microsoft Office expertise
Natural leader
High-energy attitude
Strong interpersonal skills
Billing inquiry resolution
Customer relations
Conflict resolution
Medicare and Medicaid eligibility
Office equipment proficiency
Motivated team player
Educating customers
Call center transactions
Quality control
Active listening skills
Computer Science. & Information Technology (Cybersecurity) - Bachelor of Science - 2025 Colorado Technical University - Colorado Springs, CO Professional Summary
Work History
Skills
Education
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