Service Representative Customer

Melinda Rodriguez

New Castle, DE

********@*****.*** - 201-***-****

https://www.linkedin.com/in/melindamrodriguez

Experienced customer care professional with many years in the telecommunications industry seeking to return to work.

Experience

Homemaker - Self-Employed

2010 – Present Norfolk, VA / New Castle, DE

Supervised play activities involving 2 children, and entertained them many hours a day to boost their interpersonal and coordination skills.

Maintained/managed a family of 4 in planning healthy meals, food portioning, purchasing, and preparing foods.

Created, assigned, and scheduled multiple housekeeping duties for 2 children ages 6 and 12, according to their capabilities.

Monitored health, recorded abnormalities, and reported symptoms of illness of 3 other family members, coordinated with doctors and nurses for treatment. Customer Service Representative - International Marketing Associates September 2013 – December 2013 Virginia Beach, VA

Verified account information to ensure accuracy of records

Provided information to customers regarding company policies

Managed account billing and refunding

Updated credit card information and billing dates Manager, Sales, and Customer Service Representative – Dial America Marketing February, 2008 – July, 2009 Mahwah, NJ

Managed a team of eight sales representatives

Organized training for sales and customer service

Took corrective actions to improve customer satisfaction

Provided sales support to potential customers

Manager, Pharmacy Technician – Drug Fair

October, 2003 – February, 2007 Wyckoff, NJ

Responsible for staff’s compliance with company policy and procedures

Maintain acceptable inventory levels through inventory reports and shelf restocking

Ordering of inventory to replenish supplies

Customer Service: assisting customers with questions, requests, complaints, etc.

Responsible for visual standards

Voids and Returns

Education

1999 - 2003 Hawthorne High School Hawthorne, NJ

High School Diploma

Cooperative Industrial Education Training.

Skills or Keywords

Collaboration, planning, research, problem-solving, report production, presentation and communication of complex ideas, analysis, design support, problem resolution, multitasker, time management, and works well under pressure

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