Service Worker Executive Assistant

DIANA R. HORTON

*** ***** ******. ********, ** **854 ************@*****.*** 865-***-****

SUMMARY OF QUALIFICATIONS

Proven track record of accurately completing research, reporting, information management, marketing, and business-development efforts within budget requirements.

Adept at developing and maintaining detailed and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and results-oriented in supporting complex, deadline-driven operations, able to identify goals and priorities and resolve issues in initial stages.

EXPERIENCE

BILLING MANAGER ROANE COUNTY PUBLIC UTILITY

SEP 2013 - PRESENT

Responsible for overseeing workers who handle bill collection for county utility. The intermediary between the customer and the company, making sure that bills are paid on time.

Initiate installment plans

Track overdue accounts and begin legal proceedings

Monitor online and credit card payments

Cash management

EXECUTIVE ASSISTANT CITY OF CONCORD, NC

SEP 2002 – AUG 2010

Direct all administrative and project support efforts for Deputy City Manager, Director of Wastewater and Director of Transportation. Monitored budgets. Developed and conducted all safety training to comply with OSHA requirements. Acted as City’s Litter Liaison for 5 years.

Created and implemented internal financial status reports to assist departments with their financial forecasts so that balances were up to date.

Consolidated multiple career development plans into one plan that would be consistent for all departments. Served on committee that designed the annual curriculum and supervised performance of workers. Worked with local community colleges and contracted teachers.

Maintained confidential information and personnel files. Kept proper records that followed retention requirements of city documents. Served on grievance committees.

Resolved customer service issues, created and closed work orders.

Supervision of the reception area and administrative staff.

Worked to improve the City’s Litter Sweep campaign serving 5 years as liaison for the program. Won the NC Litter Prevention Award Competition. Implemented a Community Service Worker program for litter pick up and initiated a program with the local minimum security prison for work release for litter pick up after large events such as the Coca-Cola 600 NASCAR race, County fairs, etc.

Assisted in creating bilingual notices for customers for various departments concentrating on recycling campaign.

Research and wrote grant applications for various project to include Greenway projects, downtown revitalization efforts and litter sweep campaigns.

Created and implemented team building programs for various departments.

PROJECT MANAGER ROWAN GRANITE QUARRY, FAITH, NC

APR 1999-JUN 2002

Conducted in-depth business development research and compiled results for review by corporate headquarters.

Successfully designed, coordinated, and maintained vital competitive analysis process to facilitate implementation of new warehouse on west coast.

Performed feasibility study of alternative logistical systems for transporting granite commodities in clients worldwide to include rail, ship containers and truck transit.

Translated employee manual into Spanish.

OFFICE MANAGER SUMMIT BANK, SILER CITY, NC

JUN 1988-NOV 1998

Responsible for training and supervision of tellers. Process loan applications, performed credit analysis. Managed vault cash and performed teller audits.

Created an aggressive marketing plan to attract Hispanic customers. Served on committee for planning of program to include writing brochures in Spanish. Initiated campaign resulted in 135 new account holders.

Prepared promotional and information packages and marketed services.

ACHIEVEMENTS

AA in Business Administration

Lean Mfg/Six Sigma Certificate Program Green Belt

Train the Trainer Certificate Program

Toastmasters Club

Business Writing and grant application Certificate Program

USAF Business Administration Technical School Graduate

30 Hr. Accident Prevention OSHA Program Certified Instructor

10 Advanced Accident Prevention OSHA Program Certified Instructor

DAV Lifetime Member and Honor Guard North Carolina

Roane County Memorial Honor Guard

Eastern Star Officer

Notary Public

REFERENCES

REFERENCE AVAILABLE UPON REQUEST.

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