Administrative Assistant

Associate’s Degree in Human Services

Howard Community College

Columbia, MD 2015

High School Diploma

TC Williams High School

Alexandria, VA 2004

EDUCATION

Mac & PC MS Office Suite

Adobe Acrobat

TECHNICAL

ADMINISTRATIVE ASSISTANT/SUPERVISOR

ARC of Howard County Ellicott City, MD June 2010 - April 2020

Successfully progressed through prior position as an entry-level Administrative Assistant, receiving promotion to Supervisor. Efficiently responded to a high volume of client and vendor inquiries routing specific inquires to appropriate personnel and taking messages when necessary. Drafted correspondence, reports and presentations and scheduled appointments on behalf of CEO while maintaining an ever-changing calendar and coordinating meeting logistics. Assisted with planning and coordination of all aspects of meetings and trainings, on-and off-site, including scheduling conference room and facilities reservations, composing and distributing meeting materials, securing equipment, catering and A/V needs. Registered and escorted incoming personnel and visitors ensuring proper check-ins and badging. Screened applicant resumes and coordinated both phone and in-person interviews. Successfully assisted Payroll department by conducting payroll process for 50+ employees to include reconciling payroll accounts/timekeeping, conducting trainings and HR processing. Oversaw the procurement and inventory process for the office supplies and equipment ensuring costs are within the annual budget. Streamlined the conversion of over 5,000+ files from physical records to electronic by project deadline in an effort to be completely paperless resulting in increased accuracy and higher productivity. Supported Quality Assurance (QA) department with agency incidents and prepared detailed reports on findings. Kept QA team up-to-date on any changes to processes or things the agency needed to know. Ensured quality, completeness and accuracy of all daily transactions such as processing invoices, collecting monthly data and uploading to Excel spreadsheets. Created and maintained various comprehensive reports for weekly management meetings.

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