Spanish Interpreter Customer Service
Resume:
Yadira Badillo
Greenacres, FL *****
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lead Echo Cardiac Sonographer
U.S. Department of Veterans Affairs - Castle Point, NY November 2004 to October 2020
Lead Cardiac sonographer.
Performed adult Echocardiography 2d, m-mode color doppler, tissue imagine, transesophageal echo, bubble studies, definity studies & echo stress test. Performed 24 hour holter monitor set up and preliminary reports. Prepared detailed preliminary reports for submission to reading cardiologist. Registered and billed all patients on the daily schedule. Participated in developing and conducting service program and patient care. Asses echocardiograph studies to evaluate the need for further testing. Established work priorities according to patient needs and time limitations. Prepared and instruct patients pre and pos procedures Responsible for department equipment care including but not limited to cleaning TEE probe and making sure all equipment is working safely and up to code. Performed diagnostic Nuclear stress test under physician supervision. Followed established guidelines for reporting significant medical error or unanticipated outcome. Trained all new employees and students in the cardiology department. Scheduled patient appointments, inventory, rooming patients, and charting. Checked vital signs, assist doctor with procedures, obtained medical/family history, and chief complaints.
Answered phone calls and scheduled patient appointments. Continental Airlines Customer Service Representative Continental Airlines - Newark, NJ
June 1992 to September 2004
Prepared all First class Presidents club members with travel itinerary Escorted first class travelers to the Presidents club lounge Handled all presidents club lounge members and travel companions with baggage services ticketing information and meals & beverages amenities
Confirmed all first class lounge customers with pre travel phone calls Insured all presidents club lounge members were satisfied with our level of care Escorted fist class members to aircraft for early boarding Handled all discrepancy in the presidential club lounge Served as a Spanish interpreter for international flights Assisted with international arrivals and departures Accepted, checking and tagging customers’ baggage at kiosks Processed and completed credit card baggage transactions at kiosk Assisted customers with self-service kiosk check-in and kiosk baggage processing Queuing lines in ticket counter areas
Accepted and activated customers with self-tagged baggage Performed clearance and verification of documents at kiosk Performed additional related duties as deemed operationally necessary Worked shifts that included irregular and/or extended hours, weekends and holidays Education
Associate's degree in Cardiac
East wick college school of medicine - New York, NY September 2003 to June 2004
Skills
• Do you have any of these top skills employers are looking for? Phlebotomy
Venipuncture
ICD-10
Dismiss
Dismiss
Cardiovascular
ARDMS
Laboratory Experience
Hospital Experience
Epic
Medical Terminology
Medical Records
Translation
HIPAA
Vital Signs
Interpretation
Teaching
Patient Care
Experience Administering Injections
Medical Scheduling
Triage
Spanish
Medical Imaging
Medical Coding
Microsoft Word
Microsoft Word
Phone Etiquette
Medical Billing
Office Management
Quality Assurance
EMR Systems
Employee Orientation
Clerical Experience
Microsoft Powerpoint
• Anatomy Knowledge
• Computer Operation
• English
• Cleaning
Certifications and Licenses
CPR Certification
BLS Certification
Travel hospitality & tourism Concierge certificate Present
Assessments
Work Style: Reliability — Highly Proficient
October 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Active Listening — Proficient
November 2020
Actively listening and appropriately responding in conversations Full results: Proficient
Work Style: Conscientiousness — Proficient
November 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Inside Sales — Proficient
November 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Work Motivation — Proficient
December 2020
Level of motivation and discipline applied toward work Full results: Proficient
Workplace English — Proficient
December 2020
Understanding spoken and written English in work situations Full results: Proficient
Verbal Communication — Highly Proficient
November 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
November 2020
Responding to customer situations with sensitivity Full results: Proficient
Call Center Customer Service — Highly Proficient
December 2020
Applying customer service skills in a call center setting Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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