Service Representative Switchboard Operator
Resume:
MELINDA WEATHERFORD
CUSTOMER SERVICE REPRESENTATIVE/COMMUNICATIONS
OPERATOR/SWITCHBOARD OPERATOR/FACILITIES ADMINISTRATOR Contact Me
Mobile
********************@*****.***
Address
6746 Adobe Rd Apt 12 Twentynine
Palms,USA
Birth Date
Date: 02/03/1969
Languages
English
Skills
1. Customer Service 2. Type 45 wpm 3.
10 Key by touch 4. Excellent
communication skills 5. Certified in
Microsoft Excel 1, 2 and 3 6. Data Entry
7. Switchboard Operator 8.
Telecommunications Operator 9. Close
attention to detail 10. Very fast learner
Interest
Ancient Egyptian Hieroglyphs, Ancient
Greek Mythology
Summary
I was the Facilities Administrator at the Coeur d'Alene Resort for 6 years. I was a Communications Switchboard Operator at the Coeur d'Alene Resort for 2 years. Before that I worked at Center Partners call center for 4 years as a Customer Service Representative
Education
10/1/1988 -
6/8/1991
Phillips College, Riverside, California
Diploma in Computerized Accounting
-
Experience
10/31/2014 -
02/03/2015
Qualfon
Customer Service Representative
Answered inbound customer service calls for Zulily.com. Generated shipping labels through UPS, FedEx, USPS, and other local shipping companies. Processed exchanges and returns in USA and Canada. Recognizing duty and exchange rate. Processed credit card orders over the phone. Worked with customers through Email, IM and Zendesk as well.
01/05/2008 -
02/08/2014
The Coeur d'Alene Resort
Facilities Administrator
Performed all clerical duties Assists Department management staff with general administrative tasks such as record keeping, copying, filing, organizing, scheduling, developing documents, answering and directing phones. Inputs, tracks, and files training records for all Department team members. 07/24/2006 -
01/05/2008
The Coeur d'Alene Resort
Telecommunications Operator/Switchboard Operator
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary. Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. Generated guest reports. Reason for leaving: Promoted to Facilities Administrator position.
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