Data Entry Customer Service

Magali Ulloa Lopez

*** ******** ***,

Dallas TX, 75217

United States

214-***-****

*************@*****.***

EXPERIENCE

Glasfloss industries

May 2021 - present

●Responsible for working as a team with other employees to make air filters, and get the air filters ready to be shipped out.

● Follow all safety procedures and maintain the area clean at all times.

Taco Diner, Dallas, TX — Hostess/ Cashier/Take-out

July 2020 - May 2021

●Greet and acknowledge guest and seat patrons by escorting them to assigned tables.

●Present a menu, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.

●Accept and organize reservations, and prioritize reservations to accommodate customers.

●Walk through the dining room during service to ensure customer satisfaction.

●Manage transactions with customers using cash registers.

●Collect payments whether in cash or credit.

●Issue receipts, refunds, change or tickets.

Cricket Wireless, Dallas, TX — Retail Sales Advocate

January 2018 - May 2019

●Recommend and help customers select merchandise based on their needs.

●Inform customers about sales and promotions.

●Handle customers' questions and complaints while providing appropriate solutions.

●Maintain friendly and professional customer interaction.

●Keep the store clean, and orderly products displayed.

●Operate a cash register to process cash, check and credit card transactions.

●Store opening and closing procedures including, cash-ins, cash-outs, and bank deposits.

●Maintain a database by entering new and updated customer and account information.

●Coding information, and troubleshooting processing errors.

EDUCATION

W.W. Samuell High School, Dallas, TX — High School Diploma

August 2014 - May 2018

●High School Diploma

●GPA: 3.25

Texas A&M University- Commerce, Dallas, TX

August 2018- present

SKILLS

- Customer Service

-Written and Verbal Communication

-Cash Handling

-Teamwork

-Data Entry

-Cash Drawer Maintenance

-Numeracy

-Sales

-Phone support

-Conflict Resolution

-Understanding of Microsoft Excel or similar database software

-Research and collect Data

-Multitask effectively

LANGUAGES

-English

-Spanish

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