Data Entry Customer Service
Resume:
Kawonia Washington
Customer Service/Collections Agent
Fort Worth, TX 76123
********@*****.***
To obtain employment where I will have the opportunity to utilize my skills in customer service, data entry, self-starter, attention to detail, telephone etiquette and the ability to be flexible and to work independently will be assets.
Authorized to work in the US for any employer
Work Experience
Collections Specialist Work From Home
Parallon Texas - Bedford, TX
November 2015 to April 2022
Responsibilities
Answer Inbound/Outbound
300+ calls daily. Collect current and delinquent accounts for HCA and Non HCA Hospital Facilities, process insurance claims, set up balance resolutions etc.
Response Dispatch Specialist I
SiriusXM - Irving, TX
January 2014 to November 2015
Responsibilities
Answer 100+ inbound calls daily for Lexus and Toyota Connected Vehicles. Assist with any emergency, such as automatic collision notification, stolen vehicle locator, roadside assistance. Also assist with dispatcher, retention, customer care, collections, escalations, sales and enrollments of our services, process credit card payments etc.
Accomplishments
Employee of the month and monthly QRP goals
Skills Used
Excellent Customer Service
Bus Operator
Fort Worth Transportation Authority
May 2006 to November 2011
The bus operator position is a safety-sensitive position that requires safe, timely and professional operations of assigned bus on assigned route(s). Provide an exceptional customer service experience to passengers. May assist passengers with packages, bicycles, luggage, also collection of fares and maintaining orderly operations and passenger interactions. Bus Operator
Fort Worth ISD
November 2004 to January 2006
Drove students to and from school in a safe and professional manner. Also assist with transporting for field trips as well as extracurricular activities. Licensed Beautician
Self-Employed
November 1999 to March 2005
Customer Service Rep
Self-Employed
November 1999 to March 2001
Answered inbound calls, data entry assisted customers with credit card payments, collections, questions and concerns regarding their accounts; also sales. Customer Service Rep
Airtouch Paging
November 1996 to January 1999
Collections, data entry, sales, trouble shooting, assisted customers with questions and concerns regarding their products.
Programming and Software Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Class B CDL-License with passenger endorsement
Education
Cosmetology
International Renowned Beauty Academy - Fort Worth, TX June 2000
Green B Trimble Technical High School - Fort Worth, TX May 1992
Skills
• Phone Etiquette
• School Bus Driving
• Help Desk
• Bus Driving
• Microsoft Windows
• Technical Support
• Driving
• Medical Collection
Contact this candidate