Customer Service Representative

Albarelys Amador-Espinoza

**********@*****.*** (*02) 450 - 6167

Summary

Focused on providing professional service and support to every visitor. Positive nature with excellent people skills. Hardworking with more than 3 years of customer experience in bilingual English/Spanish call centers.

Skills

● Positive Attitude and Energetic / Customer Service - Oriented

● Visitor and Customer Relations / Call answering with professionalism

Experience

Juanita Vigil Elementary School, San Carlos Nicaragua - Teacher January 2018 - December 2020

● Developed lessons, activities and material to cover required course material

● Graded student papers and assignments to track student progression and maintained a positive classroom environment

Vida Volunteers, Masaya, Nicaragua - Interpreter January 2015 – December 2017

● Delivered real-time oral translations and interpretations and assisted doctors and patients with general medical visits

Sitel Nicaragua, Managua, Nicaragua - Customer Service Representative July 2012 - September 2013

● Answered inbound calls to facilitate customer service and informed customers about their transactions status

Stream Global Solutions, Managua, Nicaragua - Customer Service Representative January 2009 - February 2012

● Promoted high customer service satisfaction by resolving problems with knowledgeable and friendly service

● Assisted customers with making payments / Mentored new employees on procedures and policies

EDUCATION

UNAN - Leon University, San Carlos, Nicaragua - Bachelor of Science English as a Second Language July 2016 - July 2019

Escuela Gregorio Aguilar Barea, Juigalpa, Nicaragua - Associate of Science - Education of individuals in Elementary School February 2003 - November 2005

Languages

Spanish: Native/Bilingual

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