Call Center Customer Service
Resume:
Teresa C. Ozmun, D.Ph, R.Ph.
702-***-**** adr4rp@r.postjobfree.com
Staff Pharmacist
Highly knowledgeable, dependable, and care-driven Pharmacist with experience in efficient workflow management and outstanding patient counseling. Contribute to profitable, well-run pharmacies with exceptional work ethic and customer service abilities; communicate effectively with patients, medical professionals, and pharmacy staff on all levels. Skilled in supervising and training teams of technicians and pharmacists; encourage productive working environments and attitudes of service among employees.
*Call Center /Tele-pharmacist *Inventory Control *Clinical Support *340B OPAIS *Business Development *Regulatory Compliance *Workflow Optimization *Retail *Compounding *Long Term Care
Professional Highlights
Upheld high levels of production throughout career, supporting retail operations with high volume of customers per day and handling 75–100 calls per day as Call Center Pharmacist for Medco and Walgreen’s; can work high volume prescriptions per day without sacrificing accuracy or quality of customer service.
Supervise Staff Pharmacist and technicians, verifying/filling compounded and traditional medications, monitoring workflow, and evaluating employee performance.
Developed and implemented numerous policies, training staff on new procedures to increase productivity and ensure compliance with state requirements.
Acknowledged for reliability and willingness to go above and beyond position requirements; regularly served on call and filled in for staff absences on short notice as Relief Pharmacist for Sav-On, Target and Von’s Pharmacies.
Broad background in retail, call center, home health, clinical, and institutional pharmacy settings; provided expert counsel to patients, nurses, and physicians on drug interactions, therapeutic substitutions, and drug order and formulary interpretation.
Recognized for delivering outstanding customer experiences, building long-lasting rapport, and continually searching for cost-effective alternatives.
Career Timeline
Call Center Pharmacist: (Health Outcomes division) Walgreen’s, Las Vegas, NV 8/2019-Current
*Focusing on improving health outcomes for patient, attaining business goals of PDC and MTM STAR rating optimization and branding/loyalty development.
Staff Pharmacist/Relief: RPh, Staffing, Tulsa, OK 8/2018-6/2019
Pharmacy Manager: Homeland Pharmacy, Ardmore, OK 2/2015-6/2018
Clinical Staff Pharmacist (Per Diem): Desert View Hospital, Pahrump, NV 10/2014-2/2015
Consultant/Staff Pharmacist: National Specialty Pharmacy, Las Vegas, NV 3/2014 – 10/2014
Staff Pharmacist (Part-Time): All in One Pharmacy, Las Vegas, NV 11/2012 – 9/2014
Pharmacist Manager: Partell Specialty Compounding Pharmacy, Las Vegas, NV 2010–10/2012
Staff Pharmacist: Pathway Compounding Specialty Pharmacy, Las Vegas, NV 2009–2010
Call Center Pharmacist: Medco, Henderson, NV 2000–2004
Additional experience as Staff Pharmacist for PharMerica, Las Vegas, NV, Relief Staff Pharmacist for Sav-On Drugs and Target, Las Vegas, NV, and Pharmacy Intern for Albertson’s Pharmacy, Bethany, OK
Education & Licensure
B.S. in Pharmacy: University of Oklahoma College of Pharmacy, Oklahoma City, OK
Immunization Certification: Southwester Oklahoma State University, Weatherford, OK
Pharmacy Practicum’s, Oklahoma City, OK:
Clinical Pharmacy Rotation: Cardiovascular Risk Reduction Unit, VA Medical Center Lipid Clinic
Hospital Pharmacy Rotation, Children’s Hospital,
Alternate Clinical Pharmacy Rotation, Poison Control Center
Community Pharmacy Rotation, Wheeler & Stuckey Pharmacy (specializing in Ostomy care)
Licensed Pharmacist, Nevada (#13682) and Oklahoma (#12208)
Professional References
James Phipps, Pharm D, Esq.
Former supervisor and colleague
Known since 2009
adr4rp@r.postjobfree.com
Kate Kevorkian, Pharm D.
Former boss and colleague
Known since 2009
adr4rp@r.postjobfree.com
Judith Wright, R.Ph.
Former colleague
Known since 2016
*More available if needed.
Contact this candidate