Call Center Customer Service

Location:

Henderson, NV

Posted:

August 13, 2022

Contact this candidate

Resume:

Teresa C. Ozmun, D.Ph, R.Ph.

702-***-**** ********@*****.***

Staff Pharmacist

Highly knowledgeable, dependable, and care-driven Pharmacist with experience in efficient workflow management and outstanding patient counseling. Contribute to profitable, well-run pharmacies with exceptional work ethic and customer service abilities; communicate effectively with patients, medical professionals, and pharmacy staff on all levels. Skilled in supervising and training teams of technicians and pharmacists; encourage productive working environments and attitudes of service among employees.

*Call Center /Tele-pharmacist *Inventory Control *Clinical Support *340B OPAIS *Business Development *Regulatory Compliance *Workflow Optimization *Retail *Compounding *Long Term Care

Professional Highlights

Upheld high levels of production throughout career, supporting retail operations with high volume of customers per day and handling 75–100 calls per day as Call Center Pharmacist for Medco and Walgreen’s; can work high volume prescriptions per day without sacrificing accuracy or quality of customer service.

Supervise Staff Pharmacist and technicians, verifying/filling compounded and traditional medications, monitoring workflow, and evaluating employee performance.

Developed and implemented numerous policies, training staff on new procedures to increase productivity and ensure compliance with state requirements.

Acknowledged for reliability and willingness to go above and beyond position requirements; regularly served on call and filled in for staff absences on short notice as Relief Pharmacist for Sav-On, Target and Von’s Pharmacies.

Broad background in retail, call center, home health, clinical, and institutional pharmacy settings; provided expert counsel to patients, nurses, and physicians on drug interactions, therapeutic substitutions, and drug order and formulary interpretation.

Recognized for delivering outstanding customer experiences, building long-lasting rapport, and continually searching for cost-effective alternatives.

Career Timeline

Call Center Pharmacist: (Health Outcomes division) Walgreen’s, Las Vegas, NV 8/2019-Current

*Focusing on improving health outcomes for patient, attaining business goals of PDC and MTM STAR rating optimization and branding/loyalty development.

Staff Pharmacist/Relief: RPh, Staffing, Tulsa, OK 8/2018-6/2019

Pharmacy Manager: Homeland Pharmacy, Ardmore, OK 2/2015-6/2018

Clinical Staff Pharmacist (Per Diem): Desert View Hospital, Pahrump, NV 10/2014-2/2015

Consultant/Staff Pharmacist: National Specialty Pharmacy, Las Vegas, NV 3/2014 – 10/2014

Staff Pharmacist (Part-Time): All in One Pharmacy, Las Vegas, NV 11/2012 – 9/2014

Pharmacist Manager: Partell Specialty Compounding Pharmacy, Las Vegas, NV 2010–10/2012

Staff Pharmacist: Pathway Compounding Specialty Pharmacy, Las Vegas, NV 2009–2010

Call Center Pharmacist: Medco, Henderson, NV 2000–2004

Additional experience as Staff Pharmacist for PharMerica, Las Vegas, NV, Relief Staff Pharmacist for Sav-On Drugs and Target, Las Vegas, NV, and Pharmacy Intern for Albertson’s Pharmacy, Bethany, OK

Education & Licensure

B.S. in Pharmacy: University of Oklahoma College of Pharmacy, Oklahoma City, OK

Immunization Certification: Southwester Oklahoma State University, Weatherford, OK

Pharmacy Practicum’s, Oklahoma City, OK:

Clinical Pharmacy Rotation: Cardiovascular Risk Reduction Unit, VA Medical Center Lipid Clinic

Hospital Pharmacy Rotation, Children’s Hospital,

Alternate Clinical Pharmacy Rotation, Poison Control Center

Community Pharmacy Rotation, Wheeler & Stuckey Pharmacy (specializing in Ostomy care)

Licensed Pharmacist, Nevada (#13682) and Oklahoma (#12208)

Professional References

James Phipps, Pharm D, Esq.

702-***-****