Front Desk Customer Service

STACEY ROBINSON

PMP CERTIFIED

Atlanta, Georgia *0324 470-***-**** *********************@*****.***

Professional Summary

Hardworking and reliable whilst focused on going above and beyond to support team, serve clients and achieve company’s goal. Trained in Business Management and Project Management and offering top-notch administrative abilities. Motivated to continue to learn and grow as a well-rounded and marketable professional.

Core Competencies

Fraud Prevention Management

Team Player

Administrative Management

Effective Communicator/Problem Solver

Task Prioritization

Microsoft Office Proficient

Project Management Methodologies

Cost Control

Sales Force Proficient

Adaptability

Customer Relations

Product Development

Time Management

Active Listening

Prioritization

Empathy

Experience

Junior Project Manager Truist Bank – (Georgia, Atlanta) 04/2022 - current

Work with application technicians and Business Analysts to gather and document requirements to solve business problems.

Develop test documentation (e.g. test plans, test cases, and test scripts) to comprehensively test assigned enhancements to business applications.

Develop knowledge of assigned applications and their interaction with other applications.

Work with Business Analysts to develop knowledge of their business and operations.

Relationship Banker Truist Bank – (Georgia, Atlanta) 01/2022 – 04/2022

Opening/ Closing accounts; Keying loans and credit card applications.

Doing both international & domestic wire transactions while Informing customers about bank products and services.

Working closely with Branch Leaders on completing control tasks on a timely manner.

Attain sales, referral, and service goals to provide qualified referrals to various departments and related supplier service providers.

Universal Banker SunTrust – (Georgia, Atlanta) 12/2020 – 01/2022

Actively protecting the company against fraud.

Taking ownership of the Teller line by coaching training and teaching new team members.

Assisting customers with processing transactions, such as, deposits, withdrawals or payments, resolving complaints or account discrepancies and answering questions.

Tracking, recording, reporting and storing information related to transactions, bank supplies and customers, ensuring all information is accurate and complete.

Teller/ Lead Teller Wells Fargo – (Georgia, Atlanta) 04/2018 – 09/2020

Maintaining and balancing cash drawers and reconciling discrepancies.

Display a friendly, positive attitude toward serving customers and possess strong customer service skills

Engage customers in meaningful financial conversations that include understanding their needs and introduce them to bankers, when appropriate.

Lead by example to create an inclusive and professional environment where all team members are respected, and diversity is valued

Demonstrate genuine care for every team member, taking the initiative to assist others

Front Desk Sandals Resort – (Jamaica, St. Ann) 09/2016 – 11/2017

Carefully wrote down all phone messages and relayed them to the appropriate personnel.

Greeted each patient pleasantly and provided the desk sheet for sign-in.

Answered the phone by the second ring and greeted callers enthusiastically.

Greeted customers and visitors in-person and via telephone calls.

Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.

Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.

Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

Education

Moneague College (AS Degree) 2013-2015

Aabuthnott Gallimore High (Diploma) 2008-2013

Accomplishments/Certificates

NMLS #2298307

Project Management (PMI) Credential ID:8018930 Certified

Customer Service Foundations Certified

Developing Assertive Leadership Certified

Excel for Banking Professionals Certified

Sales Fundamentals Certified

Caribbean Examination Council (CXC) Qualified

Salesforce Essential Training Certified

References

Available upon request.

Contact this candidate