Data Entry Call Center
Resume:
Darryl E White
***************@*****.***
Skills
Healthcare professional with over 15 years of experience in Intensive Care, Emergency Care and Outpatient Medical settings.
● Computer skills: EPIC, comfortable with Microsoft Word, Excel, Call Center, Customer Service, Medical Terminology, Data Entry, Inbound & Outbound Calls on Multiple line phones, Conflict Resolution, Patient Advocacy, Insurance policy processing and Transcriptions.
Experience
March 2016 - December 2019
Target- Food and Beverage Expert, Minneapolis, MN
● Received employee of the month award in 2017.
● Responsible for a 30 to 45% (sometimes higher) increase in revenue in the Meat Department alone.
● Oversaw the Butchered Meat and Cold cut aisle and bunker.
● Restocked shelves and coolers. Rotated products.
● Quality Marked Out of Stock for damages or expired product dates.
● Took daily inventory/auditing for logistics and restock ordering. September 2014 - February 2016
Macy’s- Receiving Associate, Bloomington, MN
● Unloaded the freight truck and sorted merchandise by department placing items on racks, tiers, or flatbeds forwarding the merchandise to sales floor associates for placement.
● Processed fulfillment orders for in-store, online, and store pick-ups and sent items to guests via UPS, FEDEX, and USPS.
● Assembled damaged and unsold merchandise returning it to vendors and central distribution.
● Performed daily cleaning and cleared the dock area of debris and product. April 1996 - September 2013
Hennepin County Medical Center- Patient Service Coordinator, Minneapolis, MN
(Emergency Department)
● Oversaw registration of critical patients arriving by ambulance or from other facilities.
● Maintained and communicated information to key staff members to assure a smooth running department without any unforeseen surprises that would disrupt patient care.
● Joined efforts with outside agencies including law enforcement, medical facilities, and medical transportation services to fend off catastrophic events.
● Able to process billing and some coding through EPIC. Education
HIRED Medical Call Center Training - Minneapolis, MN Medical Call Center training, Hired- Minneapolis, MN
● Customer service for call center/patient scheduler, healthcare systems terminology, completion of six NorthStar digital literacy modules, National Retail Federation certification, and Mental Health First Aid certification University of Minnesota- Twin Cities Campus, General College - Associate of Arts Concordia Academy High School-Roseville, MN High School Diploma, Additional Work Experience
● Pediatric Clinic - University of Minnesota Hospital and Clinics; Nursing Assistant
● Station 32 - University of Minnesota and Clinic; Nursing Assist and Medical Station Clerk
● Emergency Department - Bethesda Hospital; ER/OPD clerk
● Emergency Department - Fairview Riverside Medical Center; Health Unit Coordinator
● Post Anesthesia Care Unit - United Hospital; Health Unit Coordinator 2
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