Front Desk Patient Coordinator

Yolanda Sumter

984-***-**** ***************@*****.*** Raleigh, NC 27601

Profession Summary

Focused and poised individual seeking a position where I can utilize my strong interpersonal communication skills, attention to detail, teamwork, and previous employment to benefit an organization and develop my skills and experience within the Social Services/Criminal Justice field.

Education

Associate of Science in Criminal Justice, Monroe College 2012 GED, Monroe College 2011

Work History

Front Desk Assistant, Raleigh Rescue Mission 03/2022 - Present

● Greet and check in/out all visitors, clients and volunteers onsite at facility

● Ensure all guests are aware of and following CDC guidelines for Covid

● Manage the incoming/outgoing mail, including organizing and sending receipts to donors by mail, receiving and organizing package deliveries, etc.

● Provide exceptional customer service and confidentiality to everyone at the Mission Patient Coordinator, Mount Sinai 03/2018 - 09/2019

● Documented patient medical information, case histories and insurance details to facilitate smooth appointment and payment processing

● Completed insurance verifications

Security Officer, FJC Officer 09/2015 – 03/2018

● Authorized entrance papers and granted or denied entrance to building

● Provided detailed reports of infraction and criminal acts to law enforcement

● Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas

Security Officer, In Safe Hands 09/2015 - 12/2015

● Performed deep searches and pat downs to look for unauthorized items such as weapons

● Monitored and authorized entrance and departure of vehicles, trucks and visitors

● Provided detailed reports of infractions and criminal acts to law enforcement Landscape & Maintenance, NYC Department Of Parks And Recreation 06/2015-09/2015

● Cared for lawns by mulching, aerating, trimming and edging around the sidewalks, walls and flower beds

● Maintained grounds including trimming, weeding and general clean-up Security Officer, Securitas Security 03/2013-06/2015

● Identified violators and escorted departing personnel to prevent theft

● Reviewed camera and system feeds and alerted proper respondents regarding discrepancies

● Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere

● Permitted entry with escort for approved person into secure locations

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