Customer Service Store Associate

Michelle Flores

760-***-**** *****************@*****.***@gmail.com 10814 Cottonwood Ave. Hesperia, CA 92345 Education

• Regan Career Center (El Monte, CA) April 2021 through May 2021 Program: Phlebotomy

Certification Date: May 19, 2021

Certifications: Phlebotomy Technician

• Hesperia High School (Hesperia, CA) August 2015 through May 2018 Graduated: May 2018

Degree: High School Diploma

Employment History

• Kaiser Permanente (Part Time) Baldwin Park, CA

Environmental Services (Lead When Necessary) February 2020 to Present

•

• Uphold KP's Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws

• Cleans equipment, surgical areas, storage areas, furniture & beds

• Cleans spills & flooded areas

• Deep cleans, sanitizes rooms, mattresses, vents, & bathrooms

• Operates electrical cleaning equipment

• Strips, cleans, & polishes floor & wall surfaces vacuum carpet areas

• Dilutes cleaning solutions

• Collects & disposes of waste including bio-hazardous medical waste according to Policies & Procedures, ensures bio-hazardous waste is stored & locked in approved areas

• Coordinates housekeeping functions w/ other departments

• May perform other duties as required

• In-N-Out Burger (Part Time 30 Hrs./Week) Hesperia, CA Store Associate December 2018 to January 2020

• Consistently met the needs and demands of each customer through effective communication and friendly customer service, contributing to the stores goal of perfect customer service.

• Effectively take out each order to all customers at fast window times to contribute to the goal of quick preparation time that the company holds me accountable for.

• Use effective teamwork skills for a more efficient operation.

• Provide exceptional customer service and food quality by being responsible of the food preparation.

• Use problem-solving skills to help customers complaints or needs.

• Maintained a clean workspace and dining are for the customers to increase the overall experience. Community Service and Organizations

Desert Valley Hospital (Volunteer)

• Check-In Receptionist

• Shadow nurses and assisted with transferring patients

• Assisted x-ray techs

Hesperia High School (Assistant Cheer Coach)

• Choreograph various dances and cheers for games and events

• Provided the cheer team with mentorship as a former team member

• In charge of putting together leadership and teamwork activities Skills

• Perfectly Fluent in English and Spanish

• Excellent Social and Teamwork Skills

• Excellent Leadership Skills

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