Service Representative Customer
Resume:
Jalencia Howard
Opelika, AL 36804
********.******@*****.***
Objective
To establish a career within a leading company where I can display my skills. My skills include: critical thinking, problem-solving, and effective communication professionally, interpersonally, verbally, and written. Detail-oriented and organized. Proficient in MS Office, Word, Outlook, and Excel. 45 wpm.
EXPERIENCE
U-Save Car Truck Rental/Uhaul Dealer- Assistant Manager
November 2021-Present
Duties include answering customer questions and concerns, upselling insurance and mileage packages, updating car rental inventory, greeting customers as they arrive, assisting customers who have an issue or emergency with their rental vehicle, sourcing candidates using creative and effective techniques, remaining in regular contact with potential candidates via email and phone, scheduling interviews, facilitating reference checks and negotiating offers.
Allstate, Remote, Remote-Sales Representative
March 2021-October 2021
Obtains orders and establishes new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets and other trade factors. Consistently maintained good customer relations while pursuing new sales opportunities.
Anthem Blue Cross Blue Shield, REMOTE Midland, GA -Customer Service Representative
October 2019- December 2020
Guided providers with their healthcare needs by explaining patient benefits, insurance verification, solving claims concerns, and resolving any other tasks as needed.
ThermoFisher Scientific, Johns Creek, GA-Customer Service Representative June 2016-January 2017
Providing clients with product selection, order placement, addressing shipping errors, refunds, and assisting with returns. Responsibilities included making sure laws for chemical transportation are met along with assuring that appropriate action is taken in the case of a toxic chemical spill.
Health Information Designs, Auburn, AL- CPhT/Customer Service Representative January 2011 - February 2016
Responsible for reviewing prior authorization requests by approving and denying prescribed preferred medications for government-funded and privately owned insurance companies using ICD9/ICD10 codes. Insurance verification for BCBS Alabama and Medicaid for Alabama, Texas, Minnesota, North Dakota & South Dakota. Assist pharmacies with processing claims accurately. Assist medical facilities by providing information on prior authorization form completion, status checks, and criteria requirements.
EDUCATION
Walden University Online - Bachelors of Science Psychology
April 2018 -
Health Information Designs - On-the-job training- PTCB Certificate of Completion
East Ridge High School, Chattanooga, TN - Diploma
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