Csr Assistant Manager

801-***-****· *************@*****.***

Corey Arballo

Objective

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Technical Accomplishment’s

PM and EHR Certified in Advanced MD

HIPPA Certified

ICD 9 & 10,

MEDICAL BILLING

Unbilled, Rejections, Exclusions, claims processing.

CSR for Microsoft Retail Helpdesk

Windows 7, 8, 8.1 & 10

Microsoft office 2007, 2010, 2013, 2016

Technical support for Microsoft Stores Nationwide

Lync 2010, 2013

Troubleshoot Xerox, Hp printers

Troubleshoot Point of Sale units

Dispatched security and engineer technicians for the Microsoft stores

Ordered replacements for any and all broken hardware

Tracked orders thru UPS or Fed Ex

Created, Updated, Resolved service order tickets

Fios/Verizon Residential- Home Phone, TV & Internet Tier 2 Technician

Troubleshoot Routers wired and wireless connections, Dell, HP, Acer computers, Set Top Boxes,

Telephone Connections, dispatch engineers and replaced faulty equipment as needed

Client Support Technician

CSR/Tier 2 technician

CSR/ tech support

Caption Agent

35 to 45 wpm

Customer service and technical support

Experienced with ActiveX controls, Dragon, Adobe Reader, NetSuite, Open Edge, InContact, ShoreTel, Connect Center, Live Person, Goto assist

Chat Support, Email Support and Phone Support

Caption Call

Dictated calls verbatim for the deaf and hard of hearing.

Used Dragon to transcribe calls along with fixing any mistakes manually while in the process of dictating

Dictating 193 wpm

Advanced listening skills

Advanced MD

PM and EHR Certified

Educate Client on basics of the system

Direct clients to Help Files and Training Videos

Client Service Technician

Chat, Email and Phone Support

Unisys/ Microsoft Retail Helpdesk

Technical support for Microsoft Stores Nationwide,

Troubleshoot Xerox, Hp printers

Troubleshoot Point of Sale units

Ordered replacements for any and all broken hardware

Tracked orders thru UPS or Fed Ex

Dispatched security and engineer technicians for the MS stores

Created, Updated, Resolved service order tickets

Verizon/Teleperformance

Home Phone, TV & Internet Customer Support & Technical Support Thru a Call Center

Troubleshoot, ONT's, OLT's, Battery backup units Routers wired and wireless connections,

TS Dell, HP, Acer computers, Set Top Boxes, Telephone Connections,

Dispatch engineers and replaced faulty equipment as needed

Educate Customer on wiring in homes and service's

Basic and Advanced computer skills and Telephone etiquette, control of the call was a must have

Little Caesars

Assistant Manager for Little Caesar’s 2009 to 2011

Responsible for 15 to 23 employees on a daily basis

Did daily and weekly inventory and ordered products for the store

Responsible for daily store sales, bank deposits and change for the store

Made sure there was product on hand prepared correctly and hot n’ ready

Made sure all the employees were following job duty’s etc.

Employment History

Caption Call 11/2019 to 11/2020

Advanced MD 8/15/2013 to 8/1/2019

Verizon/Teleperformance Salt Lake City, 4/15/2013 to 8/2013

Microsoft/ Unisys Salt Lake City, UT 7/2011 to 2/2013

4/2009 to 3/2011 Assistant Manager Little Caesars Murray, UT

6/1999 to 7/2005 Assistant Manager Little Caesars Taylorsville, UT

Education

High School Diploma 7/2004 Granite high school

Stevens Henagar College 6/2008 to 9/2008 No Certificate

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