Extensive Fixed Operations Service Management experience.

G A R Y B I S H O P

AUTOMOTIVE MANAGEMENT

c a r e e r s u m m a r y

Over 40 years of automotive dealership management as Fixed Operations Director or Service Director/Manager. Responsible for providing leadership, support, vision and guidance. Ability to implement training programs while maintaining profitability and business volume. Audit purchasing process and inventory levels to eliminate waste. Setting production standards and fulfilling customer expectations. Interact and communicate with all levels of managers, employees and vendors. c r i t i c a l s k i l l s e t

pro f e s s i o n a l e m p l o y m e n t h i s t o r y PARTS AND SERVICE DIRECTOR 2020-2020 Epic Chevrolet Cadillac Sacramento, CA Responsible for all aspects of Fixed Operations during dealership start up. Managed staff of 30 plus.

PARTS AND SERVICE DIRECTOR 2019-2020 Folsom Lake Volkswagen Folsom, CA Responsible for all aspects of Fixed Operations during dealership Buy/Sell. Managed staff of 20 plus.

PARTS AND SERVICE DIRECTOR 2018-2018 Bay Area Airstream Adventures Fairfield, CA Exclusive Airstream RV Dealership, largest in the country. Developed production level to $250k gross, highest in company history. Responsible for Service, Parts and Detail departments. Supervised staff of 30 plus. SERVICE MANAGER 2017 – 2018 Lithia Nissan of Stockton Stockton, CA Implementing processes to increase business volume. Implemented electronic MPI process including declined services and follow up. Developed menu system for premium services while maintaining factory compliance. Implemented online appointment system that integrated in to DMS. Managed staff of 25 plus.

Training Management Process Improvement Motivate High CSI

Quality Control/Assurance Developing Procedures Leadership Development

Organizational Development Setting Production Standards Manage Inventory Levels PARTS AND SERVICE DIRECTOR 2015 – 2016 Kuni Chevrolet – Cadillac Sacramento, CA Responsible for all aspects of Fixed Operations; Service Advisors, Technicians, Service Call Center, Parts Counter, Wholesale, Porters and Drivers. Developed processes for increased service volume and express service department. Implemented GM warranty requirements and claim processing. Processed 2,500 repair orders per month. Managed staff of 50 plus.

FIXED OPERATIONS DIRECTOR 2013 – 2015 Team Superstores Vallejo, CA Chevrolet, Cadillac, Hyundai and Mazda dealerships. Implemented processes to accommodate Service and Parts increased volume. Added personnel in all areas; Service Advisors, Technicians, Parts Counter and Drivers, Porters and Detail. Developed a Service Call Center. Increased RO count from 1,400 to 3,000 average. Service gross annual increase by 30%. Customer retention at a 12 month high of 77%. Managed staff of 45 plus. FIXED OPERATIONS DIRECTOR 2011 – 2012 Fremont Chevrolet – Cadillac – Buick – GMC Fremont, CA Large high volume multi-line GM dealerships in the San Francisco Bay Area. Fremont Automotive Retailing Group. Two rooftops. Increased fixed operations gross above $400,000 three times during a 12 month period for the first time in company history. Achieved the highest 12 month rolling CSI benchmark in company history. Managed staff of 45 plus.

FIXED OPERATIONS DIRECTOR 2010 – 2011 Capitol Subaru San Jose, CA California’s highest volume Subaru dealership…Del Grande Dealer Group. Redefined concepts of leadership. Developed the fixed operations to match the sales performance. Number one Subaru CSI dealer in Northern California. Flagship dealership for the DGDG dealer group.

Managed staff of 25 plus.

FIXED OPERATIONS DIRECTOR 2003 – 2009 Sunnyvale Chevrolet Sunnyvale, CA Managed and directed all levels of fixed operations. Created a GM service-parts operation from ground zero to an award-winning, high CSI organization. Helped create a strategic business plan and implemented new processes and approaches to a new way of doing business. Part of the Rydell Automotive Group. Managed staff of 40 plus. r e f e r e n c e s

John Alexander Brian Castonguay Aubrey Parrott

Owner Previous Executive Mgr. Regional Activities Manager Sierra Motors Kuni Chevrolet - Cadillac General Motors 209-***-**** 971-***-**** 408-***-****

c o n t a c t i n f o r m a t i o n

408-***-**** Napa, California www.linkedin.com/in/garybishop13 ************@*****.***

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