It Technician Cyber Security

PROFILE

LETICIA SARPONG

PHONE: 970-***-****

EMAIL: ****************@*****.***

Relevant experience

• Experience with Windows

Operating system

• Experience with Technical

support

• System and laptop imaging

with OS

• Experience with Help desk

and Ticketing

SKILLS

Working experience

Ebenezer Presbyterian Church Aurora, CO

IT Technician (Voluntary) April 2018 - Present

● Provided field support, repaired and troubleshooted with laptops and desktops.

● Break/Fix repair of Dell and HP Laptops and Desktops.

● Laptop refresh and upgrade.

● Technical support.

● Computer imaging and Installation.

● Networking. TCP/IP, Network Security

Vodafone Ghana Accra, Ghana

IT Technician Sep 2014-Oct 2017

● Provided field support, repaired, and troubleshooting with laptops and desktops.

● Laptop refresh, imaging, and upgrade.

● Repair and replace Dell/HP/ Lenovo hardware parts on Desktops, Laptops & Tablets.

● Connecting network using TCP/IP and the OSI Model.

● Hardware Installation and delivery.

● Windows OS, System Image Deployment.

● Creating ticketing for project

● Connecting systems using VOIP.

● System imaging and Networking (Windows, Mac, and Linux). Manhyia Government Hospital Kumasi, GH

IT Technician Oct 2012-Feb 2014

● Provided field support, repaired, and troubleshoot with laptops and desktops.

● Break/Fix repair of Laptops and Desktops.

● Repair and replace hardware parts on Desktops, Laptops & Tablets.

● Developed and Coordinate Software to maximize investment and productivity.

● Maintain equipment records

Education

Denver University Denver CO

Cyber Security Bootcamp Cyber Security Certificate St. Monica High School High School Diploma

50%

65%

75%

80%

Windows OS

Imaging

Ticketing and

troubleshoot

Windows OS

Technical Support

Contact this candidate