Customer Service Representative

LASHONDRIA RAMSEY

*** **** **. *****, ** ***** ****************@*****.*** 601-***-****

SKILLS & ABILITIES

High School Diploma

*-* ***** ** ******* Center environment

Proficient in Iris, Champs, Toolbars and Whirl

Banking and Credit Card Servicing experience

Ability to work well under pressure

Able to work a flexible schedule

Experience with claims, Medicare insurance and provider billing

EXPERIENCE

OPTUM HEALTHCARE

OCTOBER 2021-CURRENT

CUSTOMER SERVICE REP TDB COMMUNICATIONS

NOVEMBER 2020-JUNE 2021

Assist claimants with filing unemployment claims

Updated claimant demographics

Troubleshoot claimant access to login portal

CUSTOMER SERVICE REP AEROTEK

JUNE 2020-NOVEMBER 2020

Assist claimants with filing unemployment claims

Assist claimants with filing weekly certifications for unemployment

Update claimants demographics

Review and escalate issues with unemployment claims

CREDIT SPECIALIST SAKS.INC

OCTOBER 2019-JUNE 2020

Assist with bank risk strategies by performing verifications and reporting real time circumstances that indicate a high potential for fraudulent activity.

Consistently achieved expectation on all key performance indicators.

Complied with all guidelines established by Capital One Bank institution.

PRODUCTION TECHNICIAN NISSAN OF NORTH AMERICA NOVEMBER 2014-JULY 2019

Assembled parts of manufactured products to form section or finished products.

Worked as part of a team at a work at a workstation along with assembly line completing a designated section of the product before moving it along to the next station.

Used air powered and hand tools in many areas of assembly work.

Produced high quality and high volume work.

Customer Service Representative

June 2013-October 2014

Xerox

Provide efficient and accurate information regarding existing accounts.

Make requested policy and account changes.

Respond to questions and concerns about service, and de-escalate calls appropriately.

Exhibited professional customer service

Trained and equipped service reps and co-workers

Consult with customers to evaluate their needs, and determine the best options.

Coached employees on selling with integrity and passion

EDUCATION

KEMPER COUNTY HIGH SCHOOL, DEKALB, MS

High School Diploma

Holmes Community College, Ridgeland, MS

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