Center Associate Data Entry

JUDITH MARRERO

***********@*****.*** 646-***-**** Amityville, NY 11701

Summary Innovative Lead call center associate with 10+ years experience. Responsible for coordinating movement of patients according to patient request in compliance with DOT and DOH regulations. Responsibilities also include tracking, updating, and obtaining all pertinent information in compliance with HIPPA, EMTALA, and CMS guidelines. Skills

● Call center operations

● Data entry

● Quality assurance controls

● Prospecting skills

● Resolving issues

● Payment processing

● Call documentation skills

● Training and development

● Report preparation

● Inbound phone call management

● Analytical abilities

● Communicating with clients

● Customer communications

● Fluent in Spanish

Experience

Call Center Team Leader 01/2011 - 01/2022

MediSys Health Network Richmond Hill, NY

● Observed individual calls and provided relevant suggestions and feedback to promote success.

● Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

● Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.

● Displayed strong telephone etiquette, effectively handling difficult calls.

● Handled client inquiries with exceptional professionalism and enthusiasm. Education and

Training Associate of Applied Science: Development of Business management 03/2003 Plaza College Jackson Heights, NY

Additional

Information

Knowledge of EPIC

Knowledge of ICD-10 and CPT codes

Esoultion/Zirmed Medicare Verification

EPACES Medicaid Verification

knowledge of When to work scheduling

Certifications ● CPR and AED certified - Expire 2023

● EMT-B - Expire 2023

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