PROFESSIONAL SUMMARY
Energetic, hardworking individual valued for fast, friendly service and accuracy in handling customer transactions. Address customers' needs while paying attention to detail with time cautious. Passionate about serving others and eager to take on new responsibilities and leadership roles.
EDUCATION
University of Maryland Global Campus (UMGC)
B.S. Cybersecurity Management & Policy, 2019
Prince George’s Community College
A.A.S. Information Technology, 2017
CERTIFICATIONS
CompTIA Security+ CE
CompTIA Linux+ CE
CompTIA A+ CE
SKILLS
Customer Service Satisfaction
Cashier Register Transaction
Retail Front-End Operations
Stocking and Merchandising
Analytical Thinking
Uber (Transportation)
Account Management
Microsoft suite
Security Policies
NIST 800 series
Control Assessment
Nessus (ACAS)
Enterprise Mission Assurance Support Service (eMASS)
Cyber Security Assessment & Management tool (CSAM).
PROFESSIONAL EXPERIENCE
Global Networks Inc. Columbia MD 11/2020 – 01/2021
Intern
Worked with business technical writing team to proofread QA documents before submission.
Created, updated, and maintained slides for in-class instructions.
Worked with the instructor to review the syllabus and analyze assessments. Software results and student assignments.
Ensured testing room equipment was functioning correctly.
Scientific Systems & Software International (SSSI), Baltimore, MD 02/ 2016 – 08/2018
Information Security Analyst
Contracted by The Department of Labor
Performed security control assessment utilizing Cyber Security Assessment and Management (CSAM) tool.
Developed and conducted ST&E (Security Test and Evaluation) according to NIST 800-53A.
Reviewed FIPS 199 for compliance to ensure system assessment was accurate.
Conducted onsite interviews with IT Security personnel and information owner to complete security assessment activities in compliance with the NIST and FISMA Framework.
Implemented Risk Management Framework (RMF) in accordance with NIST 800-37
Developed Assessment & Authorization deliverables such as System Security Plan (SSP), Security Assessment Result (SAR), and Plan of Action & Milestone (POAM) for review, approval, and acceptance of System Owner and for Authorizing Official.
Participated in continuous monitoring of the system in periodic recertification in accordance with NIST 80-137
CyberSoft Technologies Corporation, Lanham, MD 11/2014 – 12/2015
IT Compliance Analyst (Student Intern)
Participated in developing System Security Plan (SSP) to provide an overview of federal information system security requirements and implementation of security controls.
Performed system security categorization using NIST 800-60 volume 1 &11 and FIPS 199 to determine the impact level of the system.
Selected and applied appropriate information security controls for System based on FIPS 200 (Minimum Security Requirement for Federal Information and Information System), NIST special publications 800-53 rev4 (Security and Privacy Controls for Federal Information Systems and Organizations), and OMB A-130 Appendix iii.
Performed Assessment and Authorization in compliance with FISMA/NIST standards.
Conducted Kick-off meetings with the IT client’s team to gather evidence, developed test plan, testing procedures, and documented test results.
Prince George’s Community College, Largo, MD 07/2013– 10/2014
Application Support Helpdesk
Documented change requests to the database administrator based on technical troubleshooting with the application software.
Tracked application bug fixes and validated implementation results with students based on the input of changes from the administrator.
Implemented troubleshooting best practices to ensure that applications performed as documented.
Sam’s Club Laurel, MD 20724 10/2010– 06/2013
Front End
Responsible for delivering customers’ satisfaction in a variety of departments.
Helped to properly stock merchandise and fill shelves. Ensures proper use and care of equipment.
Ensured that merchandise is in stock, fresh, in saleable condition with properly priced tags.
Helped minimize losses by reporting problems or damages to merchandise.
Handled spoiled and damaged products or products that is close to expiration according to company policy.
Operated cash register includes purchase transactions, refunds, gift cards, etc
Followed OSHA regulations in conjunction with Sam’s club policies.
Assisted in other departments when call upon.