Service Representative Customer
Resume:
Sharon S. Ford
Riverview Fl. 33569
********@*****.***
OBJECTIVE:
Seeking a Customer Service Representative position where I can optimize my interpersonal skills, communication skills, and increase customer satisfaction.
SKILLS SUMMARY:
Five years of customer service experience, hands-on development experience and Microsoft Excel.
One year experience as a telemarketer.
Reputation for being patient and a resourceful problem solver, teamwork and good communication skills.
Professionalism and strong work ethic.
EXPERIENCE:
Publix Supermarket, Boyette Rd. Riverview Fl. – Cashier 2016 - 2017
Assist customers in the store check-out process.
Ringing up and bagging items.
Honoring coupons, collecting payment and giving appropriate change.
Clean and sanitize the area.
Sam’s Club, Riverview Fl. – Cashier 2011-2015
Selling membership card and upgrading membership.
Offer Sam’s club credit card.
Scanning items, collect payments by accepting cash, check or debit or credit card.
Stocking and sorting supplies in liquor department.
Hilton Garden Inn, Riverview Fl. – Room Attendant 2009 – 2011
Maintain healthy and safety environment.
Cleaning rooms and servicing guest rooms in order to provide a pleasant and comfortable experience for guests.
Maintaining a friendly, professional attitude that is pleasing to the guests.
Answering questions from guests.
National Bookstore, Davao City, Philippines – Salesclerk 2006-2007
Greeting customers and helping them find specific books.
Scanning items, collect payments by accepting cash, check or debit or credit card, and makes change for cash customers.
Responsible for stocking, and pricing of merchandise in the bookstore.
Maintaining inventory records of books and other merchandise.
Crown Regency Residence, Davao City, Philippines – Telemarketer 2004-2006
Talking to potential guests in the Residence.
Answering incoming calls from prospective guests.
Cold call people using a given phone directory.
Using scripts to provide residents amenities, prices and benefits.
EDUCATION:
Keiser University Tampa, Florida – Radiologic Technologist (currently student)
Holy Cross of Davao College. Philippines – Bachelor of Science in Commerce major Marketing – 2003
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