Call Center Adjuster

Monshare Shellie

Professional Experience:

**/**** ** */****, Bankers Insurance (TheBest Contract)

Inside Property Adjuster

Handled property and commercial claims for hurricane Sally, Laura, and Delta.

Made initial calls to insured explaining details of claim process and answered all customer inquiries.

Reviewed estimates to access damages and make decisions on coverage payments or denials.

Processed payments to customers and negotiated with supplements with contractors.

Released depreciation to customers when needed and negotiated personal property payments to customers.

9/2020 to 9/2020, Bear River Mutual (TheBest Contract)

Inside Property Adjuster

Handled CAT claims for windstorm on west coast.

Made initial contact with insured to discuss damages and explain claims process.

Worked with public adjuster on insured behalf when needed.

Schedule inspection for field adjuster to access the damages.

Upon receipt, reviewed estimate and photos to determine scope of damages and if payment is warranted.

Processed payment to insured and explained recoverable depreciation process.

Negotiated supplement requests with contractors.

9/2017 to 6/2019, Citizens Insurance (Contract)

Inside Property Large Loss/Complex Claims

Handled high volume customer calls and issues in claims call center.

Investigated claims to find Factual information to make accurate determination for liability within Homeowners policy limits.

Modified estimates using Xactimate software to in ensure correct details.

Negotiated claim Supplements with Public Adjusters as well as attorneys until final payment is processed.

Handled Payments and Check issues.

Handled Mobile Home Total Loss as well as Large Loss complex claims from start of claim to payment being issued.

Acted as a liaison between customers and Insurance Companies to quickly resolve customer issues that may arise.

11/2016 to 8/2017, State Farm (Contract)

Total Loss Adjuster

Demonstrated Total Loss Claims process by interpreting and applying the insurance contract provisions.

Handled high volume customer calls and issues in claims call center.

Adhered to the standard claims process.

Arranged rental and towing when applicable.

Created and sent applicable letters when needed.

Handled salvage issues when necessary.

Completed Total Loss claim from start to finish.

3/2016 to 10/2016, CRU Adjusters (Contract)

Property Adjuster

Visited claimant property to scope and assess damages.

Gathered all details to determine the damages by using Xactimate.

Presented a thorough assessment of damages to the property and explained to customer what damages were found.

Completed secondary assessments for claimants who did not agree with claim amounts.

Upon acceptance of claim amount by customer, sent to QC for approval

License: FL, TX, UT

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