Customer Service Data Entry

C H R *S T N A 706-***-****

***************@*****.***

CW WwW L L N G H A M 7223 Terrace Drive,

Appling, Ga 30802

PROFESSIONAL SUMMARY

Dedicated customer service professional with experience in retail settings selling all types of

products and consistently exceeding sales goals. Strong foundation in retail marketing

processes and superior problem-solving skills. Organizes and manages data quickly to

respond efficiently to customer inquiries.

SKILLS

Product knowledge Product sales

Staff training Report generation

CRM software Customer service

Researching Opening and closing accounts

Data entry Order processing

Call center procedures Account updating

Call escalation Problem resolution

Refunds processing Sales closing

EXPERIENCE

Customer Service Representative, Teleperformance, Aug 2008 - Current, Augusta,

Ga

e Provided solutions, recommendations, and replacements with empathy and positive

feedback.

e Shared insights with management regarding member inquiries, concerns, and complaints

to improve products, operations, and policies.

Answered incoming calls and assisted customers with questions.

Trained and mentored employees and teams on sales and customer service techniques.

Answered calls or emails from customers and assisted with special requests or resolving

complaints.

Returned customer calls and responded to inquiries and complaints.

Met productivity and quality goals to achieve KPls and deliver excellent customer

experiences.

e@ Researched assistance requested and offered accurate information to resolve issues and

respond to inquiries.

Addressed customer concerns and complaints and resolved issues promptly.

Exceeded requirements and deadlines when providing products and services to customers.

Handled escalated callers constructively to provide positive outcomes for members.

EDUCATION

Certification, Medical Coding and Billing Mar 2024

N.H.A Medical Billing and Coding - Augusta, Ga

e Graduated with honors.

BBA, Business Management Jun 1998

Tennessee State University - Nashville, TN

Graduated with distinction

Graduated with honors

Member of Delta Sigma Theta

Volunteer in many local non profit organizations

High School Diploma Jun 1983

Cerritos High School - Cerritos, Ca

graduated with honors in June of 1993 with a grade point average of 3.8 . then relocated

back to my home in Georgia after receiving my high school diploma.

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