Data Entry Customer Service
Resume:
Jasmine Carter
Sylvania Ga 30467
****************@******.***
Dedicated and highly skilled team player with over five years of Dispatching, Management, and invoicing experience. Effective communication (verbal and written), adequate organizational and human relations skills. Ability to work well in a diverse environment; Proficient with all computer applications and software. Robust Business Management and interpersonal skills. Effective ability to gain trust combine to achieve results. Seeking a position with a strong company in which to use my skills to further my career and contribute to the success of an organization.
Skills
Ability to Work in A Fast Pace, High Demand Environment
Organized Multi-tasker
Fast Learner
Self-Motivation and Dependable
MS Office (Word, Excel, Access)
Strong ability to execute based on strategic objectives
Security Expert
Time Management
Data Entry Using Dispatcher Systems
Succession & Planning
Ability to work independently and with a team.
Workforce Improvements
Strong Prioritizing Skills
Adaptability and Critical Thinking
Experience
(DECEMBER 2017 – PRESENT)
Jailer/ Effingham County Sherriff’s Department, Effingham, Ga – Responsible for receiving incoming calls for emergency and non-emergency assistance and dispatches necessary units; maintains custody, controls, and safekeeping of all inmates detained in the city and or county jail. Responsible for performing a variety of general support duties related to communication and records. Operates the 911 system, assigns law enforcement and other emergency services providers to calls for service, and communicates important public safety information to emergency responders and the public. Also provides the following tasks:
Executed daily operations of maintaining quality customer service.
Conduct head counts to make sure that each prisoner is present.
Participate in required job training.
Escort prisoners into custody to escort them inside and/or outside the facility.
Counsel inmates and respond to legitimate questions, concerns, and request.
Assign duties to inmates providing detailed instructions if needed.
Monitor conduct of prisoners in housing units according to established policies and/or regulations to promote a safe and healthy environment.
Completes specific audits as necessary.
Responsible for electronic data feeds.
Responsible for vendor communications in order to make the outgoing process as efficient as possible.
Responsible for resolving complex problems in a fast past setting.
Performed various office duties using transfer multi-phone lines and fax machines.
(MAY 2017 – DECEMBER 2017)
Jailer/Dispatcher / Screven County Sheriff’s Department, Sylvania, Ga – Responsible for responding to all emergency calls in a prompt manner and assisting them efficiently. Receive incoming calls and alarm system calls regarding emergency and non-emergency incidents within the area. Responsible for recording detail data of all messages, calls, and dispatches. Responsible for relating ordinances, polices, and methods to citizens relevant to a reported problem. Receive, compose, forward, and route teletype information related to prisoners. Secure prisoner property held until released. Responsible for monetary integrity, by documenting all monies received from prisoner’s property and/or cash bond payments. Responsible for any and all invoice payments received and responsible for adequately transmitting those transactions through the system. Also provides the following tasks:
Counseling and case management.
Supervision of Delinquent offenders in the correctional institution.
Provides community resources to offenders and their families.
Ensured compliance of company directives, regulatory concerns, and health and safety protocols.
Transport’s offender to work detail and various facilities.
Strictly followed all federal and state guidelines for release of all associate’s information.
Dispatch emergency calls to law enforcement and agencies.
Exchange information between multiple service providers and users via telephone, teletype, fax, computer, email and radio.
Receive complaints from citizens and documents pertinent information on forms or computerized entries.
Route citizen’s calls and inquires to proper personnel, service, or department.
Maintain access to, security of, highly sensitive material.
Serve meals, distribute commissary, and dispense prescribed medications to inmates.
Hear and resolve complaints from customers in a timely manner.
File and maintain records in the company’s data base system.
Education and Certifications
Early Childhood Education (August 2014-January 2015) Ogeechee Technical College, Statesboro, GA.
GPA: 3.4
Georgia Post Certified (Completed 80 Hours Training Specifications)
High School Diploma (August 2010-May 2013) / Screven County High School, Sylvania, GA
GPA: 3.0
Fluent in Basic Spanish skills due to Two-Year class Completion.
References
Frances Thompson 912-***-****
Logan Beasley 912-***-****
Jacquelyn Roberts 912-***-****
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