Project Manager Customer Service

ria Fauscett

Commercial Construction Estimator/Project Manager

Summary

Motivated, analytical, and results focused Lead Estimator and Project Management Professional with more then 15 years of experience driving results in fast-paced construction environments. A dedicated leader with an aptitude for winning job awards by initiating and fostering strong vendor relationships. Drives Customer satisfaction by maintaining open lines of communication throughout project stages. Possesses a demonstrated ability to increase customer satisfaction and boosting profits by developing and leading initiatives through all stages of the project lifecycle. Seeking a company that will benefit from my background in commercial construction estimating and project managing and exposure to the industry.

Phone: 770-***-****

Email: *********@*****.***

Linkedin.com/in/maria-fauscett

Experience

July 2019 – January 2021

Project Manager / Mitchell Metals

-directing and coordinating human and material resources throughout the life of a project by using modern management techniques to achieve predetermined objectives of scope, cost, time, quality and participation satisfaction

-Collaborate with engineers, architects etc. to determine the specifications of the project

-Determine needed resources (manpower, equipment and materials) from start to finish with attention to budgetary limitations

-Monitor the duration clock in ERP and keep constant communication with the GC to ensure all aspects of the scope are met timely.

-Obtain permits and licenses from appropriate authorities

-Complete knowledge with construction/ project management software

-Acquire equipment and material, Complete change orders when necessary

- Hire contractors and other staff and allocate responsibilities

- Supervise the work of laborers, mechanics etc. and give them guidance when

needed

- Evaluate progress and prepare detailed reports

- Ensure adherence to all health and safety standards and report issues

2012–June 2019 Head Estimator and Project Manager Absolute Accessories & Partitions.

●Read and analyzed architectural plans and scope of work

●Performed accurate take-offs from plans and provided accurate material quantities

●Worked with suppliers and coordinating contractors and sub-contractors.

●Developed and maintained project schedules.

●Assisted in the submittals, sending warranties & Closeout documents

●Cultivated relationships with General Contractors and decision makers in the designated Industry and divisions. Maintained regular business relations with 50+ clients.

●Ensured that contractors and customers receive first-rate customer service. Scored 90% in a quarterly customer satisfaction survey.

1990–2011 Estimator and Office Managing / Georgia Construction Specialist – (Business Closed)

This was my family run business that I spent my childhood years through adulthood. I was raised around the construction business. This was the beginning of my training and experience in the construction business

-Prepared and submitted quotes from ITB’s based on the Division and scope of work.

-Handled projects from the beginning – end (Contract work, change order requests and change orders, submittals, kept up with bulletins and developments, scheduled phased work, completed purchase orders, released materials, kept constant communication with vendors, contractors & superintendents, project managers, and general contractors office managers to aid with closeout documents.)

KEY ACHEIVEMENTS:

Exceeded job award targets at well above average 75% over the past 2 years and developed 15+ new clients/GC’s.

Proven experience as construction project manager

Key skills

Strong ability to do Material take-offs, estimate labor needs, and read plans

Interpersonal skills

Communication

Time management

Collaboration

Excellent Organizational Skills

Negotiation and time-management

Product and service knowledge

Innovative Problem Solver

A team player with leadership abilities

Self - Motivated

MS Office

Isqft, Procore, PlanHub, Building Connected – Software Knowledge

ERP, & Bluebeam

Interests

Pilates, Yoga, & Meditation

Reading, Hiking & Outdoors,

& My Dogs & dogs

Volunteering with various animal rescue groups

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