Front Desk Customer Service

Melissa Brantley

804-***-**** *************@*****.*** Prince George,Va,23875

Objective

To obtain a challenging position which utilizes my knowledge, management experience, education, and skills to positively impact the customer service industry and assist employees' growth through leadership and training.

Employment

American Family Fitness (AFF), Colonial Heights, VA October 2010 - Present

Housekeeping Manager:

Directly supervise a staff of housekeeping attendants

Execute productivity benchmarks across departments to maximize companies’ revenue.

Maintain established parameters for safety and cleanliness for entire facility

Provide monthly scheduling for staff

Responsible for training new hires

Candlewood Suites, (Hopewell, Va) July 2007- Present

Front Desk Clerk:

Make sure guest rooms are ready upon arrival

Responsible for checking in and checking out guest

Answering guest calls, completing reservations and billing

Fairfield Inn, (Hopewell,Va April 2003- July2007

Housekeeping Supervisor:

Supervise Housekeeping staff

Provide scheduling for staff

Inspect rooms to verify cleanliness

Avid Medical, (Tonao,Va) January 2002- April 2003

Assemble:

Efficiently build medical supplies per hospital orders

Conduct accurate inventory counts weekly to efficiently ensure stores are receiving the requested merchandise

Promotes teamwork and cooperation in the department and assists co-workers with their workloads as needed

Cedars Nursing Home, (Charlottesville, Va ) July 1987-March1999

Assistant Manager/Food Service:

Complete interviews to provide residents with proper dietary needs

Order food supplies

Create employee monthly schedules

Education

Charlottesville High School -1986

High School Diploma

Florida State University-1993

Certified Dietician

Certification

Red Cross CPR

Additional Skills

Customer Service, Oral and Written Communications, Leadership, Teamwork, and Problem Solving

References

Karen Gray Emily Eley Jalisa Johnson

GM,AFF Assistant GM, AFF Coworker, AFF

804-***-**** 804-***-**** 804-***-****

**********@*****.*** *********@*****.*** ******.*.*******@*****.***

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