Scrum Master Systems Analyst

URVI THAKKAR

*** ******** **, **********, **, ***94 630-***-**** ********@*****.***

OBJECTIVE

Seeking a full-time position as Scrum Master

SUMMARY

• Dedicated and ambitious Scrum Master with three (3) years’ experience in technology life cycle management, project delivery, and business management.

• Demonstrated leadership ability in customer-facing roles to meet tight deadlines and customer goals.

• Experienced servant leader and coach for cross functional agile teams.

• Problem-solver with strong oral and written communication skills, able to collaboratively work across departments to deliver projects.

• Strong technical background with exceptional abilities in business analysis, product management, and requirements gathering.

• Experience in managing & coaching employees, monitoring progress, coordinating with team members, stakeholders and clients.

SKILLS

• Agile

• Waterfall

• Kanban

• Project management

• Continuous improvement

• Resource allocation

• Software development

• Planning

• Mentoring

• Self-motivated

• Conflict resolution, decision making

• Problem solving skills with high attention to detail

• Analytical, creative, and innovative thinking

• Teamwork and collaboration

• Excellent interpersonal skills

• Strong oral and written communication skills

• Prioritization, coordination, and facilitation skills

• Leadership skills

• Ability to execute and deliver

• Business acumen

ACHIEVEMENTS

• Delivered 50+ releases in collaboration with project teams as Scrum master.

• Improved production performance by 45% while reducing error rates with new product features and enhanced capabilities in 2020.

• Reduced the turnaround time for defect resolution by 50% in 2021. EDUCATION

Bachelor of Computer Science 1986 - 1990

Short Term Course in C++ 1997

Professional Scrum Master (PSM I) Certification 2022 WORK EXPERIENCE

Scrum Master May 2019 – Present

Creative Websoft Inc., Schaumburg, IL

• Host daily stand-up, defect triage, sprint planning and commitment meetings.

• Manage and report matrix out of JIRA.

• Assist the product owner with the product backlog.

• Identify dependencies, assess results and set goals to remove impediments, update stakeholders, and streamline processes.

• Make sure high priority scope stories/ defects are pulled into sprint in a timely manner and not missed in upcoming release.

• Monitor team’s bandwidth and balance the workload distribution among team members.

• Contribute in Program Increment (PI) planning.

• Coach team members towards continuous improvements and management on scrum practices and principles to understand Agile processes.

• Collaborate with scrum team, product team, cross-product team and stakeholders. IT Consultant Jan 2006 – April 2019

Creative Websoft, Inc., Schaumburg, IL

• Client management.

• Online software presentations and support.

• Software change estimation and management.

• Software testing, installation and implementation.

• Projects-

BidGenius - Bid solicitation and management system which helps General Contractors send invitations to bid and other communication to subcontractors via mass email/fax and receive responses. System includes subcontractor management and reporting features.

Construction estimating software.

Develop custom reports per clients’ requirements.

Data conversion programs for importing subcontractors’ details from other systems into BidGenius database.

SOFTWARE DEVELOPER June 2005 – Dec 2005

Crack Corporation, Addison, IL

• Software development.

• Software testing, installation and implementation.

• Projects-

Employee training database design.

Inventory management system.

Supplier management query and reporting tool.

SENIOR SYSTEMS ANALYST Dec 1995 – Mar 2002

National Informatics Center, High Court of Gujarat, Ahmedabad, India

• Managing, coaching, coordination & monitoring work done by system analysts and programmers.

• System analysis, and system design.

• Interviewing & requirements capturing by interaction with users.

• Projects-

Court cases monitoring system (CCMS).

Comprehensive case information system (CCIS).

Computerization in district courts of Gujarat state, India. SYSTEMS ANALYST Jan 1992 – Nov 1995

National Informatics Center, Collector Office, Ahmedabad, India

• Interviewing & requirements capturing.

• System analysis, system design for the departments under collectorate and corporations.

• Software modification as per user’s requirements, providing solutions to user’s problems.

• Interaction with officers for new projects.

• Hardware administration.

• Projects-

Computerization of district census handbooks for Gujarat state.

Census query and analysis system.

Property cards computerization.

Computerization of registration of documents for sub-registrar offices.

Online declaration of Lok Sabha and assembly election results

Computerization of Pay and Accounts office, Ahmedabad. Programmer Sep 1990 – Dec 1991

National Informatics Center, Sales Tax Department, Ahmedabad, India

• Interviewing & requirement capturing.

• Coding & unit testing for the sales tax department and corporations.

• Providing solution to user’s problems.

• Interaction with officers for new projects.

• Projects-

o Computerization of Employment Exchange Offices.

o General Provident Fund Computerization for GSRTC. o Computerization of Directorate of Pension & Provident Fund.

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