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Customer Service Web Designer

Location:
Buena Park, CA
Posted:
August 12, 2022

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Resume:

Rashanda Delgado, CSPO®

adr3ug@r.postjobfree.com

714-***-****

Summary

12+ years organization skills, managing data, providing guidance and training, with 2+ years of experience with Figma, Sketch and Adobe Illustrator and thinking outside the box to bring a client's vision to life, requesting suggestions, and provide designs that have strong aesthetics and ease of usability. Skilled in Marketing, Design and Financial Analyzing, Product Management with knowledge of many other software design programs from a business aspect.

Business Manager/Owner/UX/UI Mobile and Web designer

Mon Sharee LLC

July 2021 - Current

Run multiple reports for insight review of company

Utilize Excel for calculations, reporting and inventory management

Managing small business documentation and processes

Ad management and ad campaigns, content creator

Working with IT Development contractors for website improvement in coding and finance.

Daily review of dashboards

Cryptobots creations and monitoring

Customer Relations Management, Product Delivery/Shipping

UI/UX Design in Figma for app development

System Updates and creation of marketing strategy and web design/iterations

Network Assist.

Pyramid Consulting

Verizon

October 2020 – December 2021

Managed billing and receipts to verify budget and funding by using PeopleSoft, CDS Financials and FUZE project management.

Created, processed and executed POs by working on a team to meet client needs.

Managed POs by reports, analyzed funding with the financial team to meet deadlines for project deliverance.

Verified and provided funding to meet and exceed SLA expectations.

Worked with multiple engineers in providing the project POs to meet project completion dates.

Reviewed/monitored and processed updates for data in Excel with formulas, vlookups, performed complex calculations and data analysis.

UI/UX Designer - Freelancer

UX/UI Design and Project Management

Upwork

January 2018- December 2019

Created Dashboards to help client’s track their data for their vendors.

Figma and Sketch Designs(wireframing, user stories, personas, hi and lo fi mockups, prototyping and iterations

Managed Reports and Documents for clients to keep track of their data.

Managed Google Analytics report for client to report trends and changes needs of improvement to bring in more traffic. Traffic increase about 20%.

Created designs and mockups prototyping and user flow to provide suggestions and ideas to clients.

Created reports in Excel for CEO to review/utilize budgets/finance.

PO Manager – Contractor

AgreeYa Solutions

Verizon

April 2017- December 2017

Trained a team of 30+ individuals to implement new software changes and updates and create an easy transition for employees and vendors.

Managed the process and execution of POs and quotes for services performed.

Created a training system for user accessibility and software training.

Managed vendors through facilitation of user access and achieved process improvement by vendors being able to process their own receipts and able to request which helped improve the accurate closure and completion of projects.

Utilized Excel for importing and exporting data, filtering and formulas to consolidate, review and pull reports for data validation.

Admin/Biller – Contractor

Accountemps

Source Refrigeration

September 2016- March 2017

Worked with a team of 10+ individuals and formed and maintained relationships with the Vendors by providing great service.

Integrated data from multiple software programs including Vyanet, FM and Dynamics to ensure full range of data migration from all data sets.

Determined which product models were under warranty claims and processed warranties to provide cost-effective solutions to the company as well as to the vendor, saving an estimated $15,000+ monthly for warranty claim returns.

Project Coordinator of Operations and Retail

EBI Consulting

December 2013- August 2016

Produced various site designs for equipment and audit process to track documentation and operating expenses

Provided great CRM service for residential and commercial sites and strategically communicated progress analysis to stakeholders.

Managed team projects by providing training on company policies, software utilization, and project management databases.

Conducted weekly project resource meetings to save cost through resource management

Financial Analysis/Admin

AT&T Mobility

July 2013- November 2013

Managed multiple site design projects for equipment process and audit

Created and ran weekly multiple financial and budget analysis reports for CEO/Directors to help manage projects and cost.

Managed PO Certifications and close outs to provide accurate year end revenue.

Prepared and reconciled invoices and purchase orders to confirm accurate billing by utilizing data within Siterra, Oracle and SAP.

Created dashboards, ROIs, pivot tables, performed Vlookups, multiple formulas, conditional formatting rules, some macro runs and managed large amounts of data through Excel.

Bachelors in Technical Management

DeVry University

Core Competencies: Project Management, Organization, Customer Relations Management, Vendor Training, Empathy, Sales, On time Deliverance, Communication, Customer Service, Time Management, Continuous learner, Design, Marketing, Business Skills, Product Management, CSPO®

Technical Skills: Wireframing, Mockups, User Flows, Prototypes, Constraints, Sketch, Figma, Adobe Illustrator, Adobe Creative Suite, Smartsheet, MS365, Excel, InVision, ROI



Contact this candidate