Customer Service Event Coordinator

COLIN LAMKIN

*** *. ******** ***., *********, IL 61820 • 217-***-**** • ********@*****.***

PROFESSIONAL SUMMARY

Versatile Bar Manager able to transform operations into successful enterprises. Motivational leader and problem solver. Adept at overcoming challenges and streamlining operations.

SKILLS

Inventory management

Product stocking

Order accuracy

Customer service

Conflict resolution

Revenue generation

Venue accommodations

Banquet coordination

Event planning

Employee training and development

Staff management

Cash handling expert

Payroll processing

Invoice processing

Expense tracking

Account reconciliation

Vendor relationship management

Digital marketing

WORK HISTORY

Bar Manager/Event Coordinator

CU Elks Club 01/1999 - Current

Check identification of customers to verify age requirements for purchase of alcohol.

Limit problems and liability related to customers' excessive drinking.

Stay up-to-date on state laws regarding alcoholic beverage services.

Compile and balance cash receipts at the end of the day or shift.

Cash handling, deposit preparation, and payroll.

Maintain secure cash drawers, promptly resolving discrepancies for accuracy.

Manage bar inventory, restock supplies and place orders for spirits, beer, wines and mixers.

Develop unique events and special promotions to drive sales.

Maximize customer service by training staff, overseeing operations and resolving issues in timely manner.

Recruit, hire and train staff on bar practices, customer service standards and productivity strategies.

Assign duties, responsibilities, and work stations to employees in accordance with work requirements.

Analyze training needs to develop new training programs or modify and improve existing programs.

Conduct or arrange for ongoing technical training and personal development classes for staff members.

Create effective employee schedules that maintain coverage at peak times and minimize labor costs.

Bartender/ Assistant Manager

Bentley's Pub - Champaign, IL 01/2003 - 01/2013

Monitored customer preferences to determine focus of sales efforts.

Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Checked ID cards and verified bar guests were of legal age.

Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.

Maximized customer service by training staff, overseeing operations and resolving issues in timely manner.

EDUCATION

Completed coursework towards LAS General

Parkland College - Champaign, Illinois

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