Take great pride in ensuring positive overall customer experience

Jacqueline Houston

Millbrook, Al 615-***-****

***********@*****.***

Summary

Detail-oriented, efficient, and organized. Posses strong analytic and problem -solving skills with the ability to make well thought out decisions in stressful situation. Excellent leadership and dispute resolution skills Experience

JW LOADS LLC Georgia, Atlanta

Remote Customer Service Representative 08/2019 - Present Provide introductory information to new customer ensuring that the customer are satisfied with products or services Answer incoming calls, place outgoing calls

Troubleshoot common issues with a product or service working with a team in other departments to find the appropriate solutions USPS Tennessee, Nashville

PSE Mail Processing Clerk 11/2021 - 07/2022

Sorting incoming and outgoing mail according to type and destination, by hand or by operating electronic mail-sorting and scanning device

Performed a variety of clerical duties in mail processing and retail/customer service to support day to day operations Maintain record of mail, help with sales transactions Country Delite Farms Tennessee, Nashville

Filler Operator 08/2019 - 11/2021

Observed machine operations to ensure quality and conformity of filled and packaged products to standard Monitor weigh, seals and caps

Make adjustments to filler as needed

troubleshoot issues

Skills

Active listening, Attentive, Dependable, Quick thicking, Data Integrity, Ms Office, Customer Service, Operation monitoring, Calm and professional under pressure

Education

Scott Career Center Davenport, Iowa

GED 07/1992

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