Sales Associate Customer Service

Erika Rosales **.********@*****.*** I 323-***-**** 6823 Sherman Way, Bell, CA 90201

PROFESSIONAL SUMMARY

Recent graduate with a Bachelor’s Degree in Psychology with a minor in Women’s Studies. Individual with excellent time management, well developed communication and problem- solving skills, highly professional attitude, extremely organized with the ability to function in a fast pace working environment. Looking to gain experience working in the field of psychology, health development, making a difference one individual at a time.

SKILLS

• Attention to detail

• Dependable

• Customer Service

• Excellent communication abilities

• Organizational Skills

• Issue Resolution

• Client and vendor relations

• Inventory management

• Multi-tasking and negotiation

• Communications

• Team Leadership

• Detailed Oriented

EXPERIENCED

Support Lead Macy’s – Downey, CA I Current

- Oversees support team with regards to all aspects of merchandising, retail goods,

processing changes, meeting quotas, maintaining merchandise data base and creating reports for department. Helped store to rank number one in the District by exceeding quota. In charge of training new hires on daily responsibilities and department Metrix. In charge maintaining department budget while managing associates schedules.

Associate Support Team Colleague Macy’s – Downey, CA I October 2017- August 2019

- Performed administrative duties such as answering phones, scheduling interviews,

training new hires, maintaining confidential documents, money handling, and ensured that colleagues were compliant with yearly company policies.

Sales Associate Macys – Downey, CA I Seasonal October 2014- 2017

- Assisted customers with questions, concerns, merchandise selection, providing excellent

customer satisfaction and helping with checkout process; purchasing ordering, returns and payment inquiries. Reaching and exceeding referral goals.

Recreational Summer Leader Vine Day Care Summer- West Covina I June 2015- 2019

- Assisted with any needs, accommodations students required. Accompanied with all

summer field trips including amusement parks, local city pools, and trips to movie theaters. Helped with summer homework and fun activities the day care provided.

EDUCATION

Bachelor of Arts in Psychology minor Women’s Studies California State University Dominguez Hills I Carson, California June 2014- December 2018

High School Diploma Bell Senior High School I Bell, California August 2010- June 2014

REFERENCES

References available upon request

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