Customer Service Crew Member
Resume:
Bianca L. Johnson
****************@*****.***
I provide excellent customer service for every guest that enters the establishment by ensuring the guest feels welcomed and important. A perfect example of my excellent customer service is when the guest has a question I respond with relevant suggestions.
Work Experience
Receiving Associate
Burlington - Lauderdale Lakes, FL November 2020 to Present
Greets all customers politely when they enter the restaurant.
Stock shelves.
Assist customer with merchandise related questions.
Survey the store and report any findings maintenance or stock related.
Team leader.
Line Operator
Lab Tech Synergy Labs - Fort Lauderdale, FL November 2019 to January 2020
Resolved customers complaints.
Solicited sales of new or additional services or products.
Reviewed operational records and reports to project sales and determine profitability.
Equipment maintenance.
Team leader.
Crew Member
Dunkin Donuts - Broward County, FL January 2013 to Current
•Greets all customers politely when they enter the restaurant.
•Records customer orders, both at the counter and at the over the phone.
•Transfers orders to the kitchen to ensure their preparation.
•Monitors orders and ensures their prompt delivery.
•Helps package food in boxes and bags.
•Helps cook food and otherwise works in the kitchen, when necessary.
•Up-sells in-store promotions, when applicable.
•Listens to and resolves customer complaints, suggestions, and inquiries.
•Keeps the counter and dining area neat and clean.
•Sweeps and mops the floor regularly.
•Restocks napkins, straws, lids, and other supplies in the dining area.
•Takes money from customers and provides correct change.
•Processes credit card transactions.
•Keeps track of a cash drawer and ensures it is balanced at the end of the shift.
Education
High school or equivalent
November 2020 - Present
References
AVAILABLE UPON REQUEST
Contact this candidate