Sales Associate Customer Service

Rachel Dickson

Henderson, AZ ***** 702-***-**** *************@*****.***

- Bartender, Event Planner, and Server -

Over 25 years’ experience Provide Customer Service Excellence Cost-Effective Bar Management Manage Special Event

QUALIFICATIONS

Knowledge of Liquor Laws

Catering Large & Private Events

High-Volume Food & Beverage Operations

Bar Management & Cleanliness

Premium Spirits & Mixology

Inventory Management

Sales Negotiation Techniques

Intervention Protocols

Quality control

Monitor Bar Tabs & Transfers

Excellent Communication Skills

Train New Employees

TAM Certified

Product Research

(POS) Point of Sales System

Cash Flow Management

Food Safety & Handling

Call Center Experience

Record Keeping

Maximize Customer Satisfaction

Customer Follow Up

WORK EXPERIENCE

01/2015 - Current

Self-Employed

Rachel D’s Event Bartending

Lake Havasu, AZ

11/2011 – 11/2014

Bartender/Server/Trainer

Rokerij/Richardson’s Restaurant

Phoenix, AZ

05/2006 – 11/2011

Bartender/Server/Trainer

Bluewater Grill (formerly, The Fish Market)

Phoenix, AZ

07/2003 – 09/2005

Bartender/Server

Station’s Casinos (Wild Wild West)

Las Vegas, NV

02/2000 – 07/2003

Bartender/Server

Bluewater Grill (formerly, The Fish Market)

Phoenix, AZ

ADDITIONAL EXPERIENCE

07/1999 – 02/2000

Sales Associate

Camelback Toyota

Phoenix, AZ

Retained product, service and company policy knowledge, negotiated deals, sold various products by explaining unique features and educating customers on proper application, won store sales competition for gross sales resulting in cash bonuses, built effective relationships with peers and management, Assisted customers by finding needed cars/trucks and checking inventory for items at other locations, followed up after sales to assess satisfaction, cold-called over 50 prospective customers daily, demonstrated products at customer locations, answered questions

EDUCATION

2020

Certificate Event Planning

Ashworth College -

Norcross, GA

1998

Certificate Acting/Voiceovers/Vocal Coaching

Academy of Radio & Television Broadcasting

Phoenix, AZ

Additional College Courses include Business Administration, Healthcare, Humanities, and General Studies

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