MANUEL RAMOS
Miami, FL ***** 786-***-**** ************@*****.***
SUMMARY
Hardworking Bartender with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Sociable Server offering 20 + years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. EXPERIENCE
06/2016 to 04/2022 Bartender/server/barback
The River Oyster Bar Miami, FL
Fully experienced in a high volume,fine dining environment.Greeted guests,answered questions thoroughly,and gave recommendations for apps,food and drinks. Experienced in handcrafted cocktails and wine pairings with food
Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales. 12/1996 to 06/2016 Bartender
The Capital Grille Miami, FL
Experienced in a high volume steak house environment Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales. Recommended food and drinks to patrons based on preference, pairings and special promotions.
EDUCATION AND TRAINING
05/1991 Bachelor of Arts: B.F.A
The School of The Art Institute of Chicago Chicago, IL LANGUAGES
English:
Native/ Bilingual
Spanish:
Native/ Bilingual