SUSAN OLSEN
************@*****.*** 847-***-**** Bonita Springs, Fl 34135
Summary
Customer Service, Sales, Banking, Coaching, Loan Processing/closing, Real Estate
Reliable, adaptable, motivated professional with progressive experience
Easily create and maintain professional and loyal relationships with clients, management, and co-workers
Dedicated to maximizing business efficiency with excellent work ethics and adaptable to ever-changing environment
Closely maintain Dates for Loan Applications / Processing Documents / Preparing Closing and archiving client folder
Comfortable working independently as leader and as collaborative team leader
Skills
Microsoft 365
Microsoft Excel
Microsoft Publisher
Professional Relationship building
Process optimization
Technical/Mechanical common sense
Problem Resolution
Training savvy
Leadership
Data entry
Banking
Experience
Guest Services Coordinator Sun Communities – Naples, Fl
Greet and establish rapport with guest, current and prospective residents
Guest reservations and cancellations in Camp Spot system
Collect and post security deposits, rent, or funds for other services in Yardi system
Complete and maintain resort records, reports, and files
Assist prospective residents with home inventory, listings, show homes and complete lease applications
Advanced computer proficiency, Microsoft Office Suite, Outlook, data entry
Professional Driver Class-A National Freight Industries Corp - Ottawa, Illinois
Planned and executed efficient routes to optimize time and fuel costs.
Collected and correctly secured load to uphold safety standards and reduce damage.
Comply with DOT traffic regulations and physical requirements.
Considerate interactions with dispatch and other drivers.
Deliveries for Kohl's Dedicated, manage logs for time spent, traveled, fuel receipts
Co-Owner & Office Administrator Kustom Crafter's Inc - Sandwich, Illinois
Provide design planning, scheduling guidance to homeowners seeking remodeling
Calculate, prepare, and work with quotes or invoice
Reconcile discrepancies found in records/ QuickBooks
Mortgage Loan Originator- Banking Specialist Citizens First National Bank - Genoa, IL
Built and maintain relationships with local real estate agents, appraisers, title companies
Daily maintenance of the database/ insured loan applicant deadlines met
Compiled applications, ensure compliance accuracy, underwriter submission, completed final HUD settlement