IT Administrator

PERSONAL DETAILS:

Name: Ojok Geoffrey Oloya

Mob: +256-***-****** / +256-***-******

Date of birth: 17th Sept 1986

Gender: Male

Email: ***********@*****.***

Address: Kampala

SKILLS

• Dependable and Responsible

• Interpersonal Communication

• Maintenance and Repair

• Microsoft 365 and Office Suite

• NetDocuments Management and configuration

EDUCATION:

YEAR INSTITUTION QUALIFICATION

2006-2009 Kampala International University Bachelor’s Degree in Information Technology

2004-2005 Gulu Central High School Uganda Advanced Certificate of Education

(U.A.C.E)

2000-2003 Bishop Angelo Negri College Uganda Certificate of Education (U.C.E)

1993-1999 Unifat Primary School Primary Leaving

Examination (P.L.E)

EMPLOYMENT EXPERIENCE

IT Administrator Jesa Farm Dairy Ltd

Kampala - April 2017 – Current

• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

• Coordinated technical training and personal development classes for staff members.

• Oversaw IT department operations and training.

• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.

• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.

• Coordinated IT operations activities to deliver a smooth flow of daily business needs.

• Partnered with project team members to identify and quickly address problems.

• Created and terminated users’ accounts from start to finish in business applications.

• Built, repaired, and installed computer-related hardware based on deployment procedures.

• Oversaw daily performance of computer systems and immediately responded to issues to keep the network up and running.

• Demonstrated familiarity with the latest hardware, software, and networking technology.

• Managing Microsoft Office365

• VM Management

• Configured hardware and software, setting up peripherals such as printers, switches, and routers.

IT Assistant Katende Ssempebwa & Co Ltd

Kampala - March 2015 - March 2017

• Responded to queries on phone, via email or through IT ticketing system.

• Reviewed system and network performance to make proactive adjustments based on established IT policies.

• Installed and configured software and hardware.

• Set up and maintained Virtual servers.

• Rolled out software updates and applied server patches to thwart threats from penetrating networks.

• Helped streamline repair processes and update procedures for support action consistency.

• Removed malware, ransomware, and other threats from laptops and desktop systems.

• Configured hardware, devices, and software to set up workstations for employees.

• Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.

• Maintained servers and systems to keep networks fully operational during peak periods.

• Collaborated with vendors to locate replacement components and resolve advanced problems.

DataBank Administrator Kampala International University - Dar es Salaam Campus Dar es Salaam - September 2012 - September 2014

• Maintained accurate students results for the whole faculties of the university

• Prepared students’ statements of results and provisional transcripts

• Prepared graduation list every year (2012-2013)

• Backed up students’ results every week

• Worked hand in hand with Heads of Departments (HODs) and the Deans of all the faculties to get students’ results • Updating students’ results with enough evidence well signed by the HOD and the Dean as well as The Deputy Director of Academics in charge of Examinations.

• Entered students’ results into the database

• Adjusted to any new system which will be introduced by the university

• Worked on any other assignments which would be given by the university. CERTIFICATES:

• Certificate in A+ (Computer Repair and Maintenance) – MARCH 2009

• CCNA - Cisco Certified N e t w o r k Associate – MAY 2015

• Certificate in DM Implementation – FEBRUARY 2018 OTHER DUTIES

• Configured and implemented Acumatica ERP for both Nice House of Plastics Limited and Jesa Farm Dairy Limited.

• Configured and implemented NetDocuments for Law Firms (MMC Africa Law in Kenya, Levant Capital

– Dubai, SD Avocats & Co. Advocates in Guinea, MMAKS Advocates, Kampala, Karawani & Co in Dubai and Doyle Law in South Africa and also integrated NetDocuments into Clio for Doyle Law Firm.) and many more Firms in United States including Upchurch, Weiss Law, Williams Litigation, KW Law, Kao Law, Nexsoma, Conner Law, Cowichan Law, BJ Farrell, Bertram, ATGF, Schneider, Altus Legal, Naimi, PayRock, Stott and Harrington, Strang, Patteson Renning, Lewis

& Lacy, Surratte Law among others.

NetDocuments offers a powerful suite of tools for document creation, organization, and editing, including integrations with Microsoft Office applications. Combining these powerful tools with easy-to-use features and applications for users of all skill levels will allow for smarter document management within the office. 1. Organizing documents across cabinets, tags, folders, or workspaces across the firm's global repository.

2. Searching across cabinets or the entire repository with full-text enterprise search, including search analysis, metadata, phrase, and proximity searching that supports Boolean operators, lemmatization, and spell checking.

3. Creating, editing, and collaborating on documents with full version control, locking, and rights provisioning.

4. Granting or restricting access and editing rights to individuals or user groups at the cabinet, folder, metadata, or document level. 5. Managing records and entire document lifecycle with customizable retention policies, litigation hold, and imaging services. LANGUAGES

• English (fluent)

• Acholi (fluent)

INTERESTS

• Networking with people

• Website Design

• Traveling

• Reading

REFEREES

Fred Sunday

IT Administrator

Jesa Farm Dairy Limited/Uganda Batteries Ltd

P.O. Box 5961 Kampala - Uganda

Email address: *******@***********.**

Mob: +256 (0-772-***-***

Mr. Oundo James Mwangalasa

Assistant Commissioner

Ministry of Health

P.O. Box 7031 Kampala-Uganda

Mobile: +256-***-****** / +256-***-******

Email: ********@*****.**.**

Mr. Ojara Marvyn P’Omoya

System Administrator

Katende Ssempebwa & Company Advocates

P.O.Box 2344 Kampala-Uganda

Email address: **@****.**.**

Mob: +256 (0-772-******

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