Sales Associate Customer Service

RICHARD CAPUTO

Las Vegas, Nevada *****

908-***-**** / **************@*****.***

linkedin.com/in/Richard-caputo-0691418

Decisive sales and marketing leader with proven experience in customer and client management. Strong background in developing long term relationships with C-level suite management, high profile customers and internal and external colleagues. Strong focus on cost improvement and training and developing sales forces while driving exceptional customer satisfaction and healthy revenue. Proficient background working with public and internal customer demands throughout career.

Core Skills: Team Leader Customer Management Business growth processes Performance analysis Budget Management Retail Management Merchandising Luxury Item sales processes Strong work ethic and business acumen Approachable Marketing Strong Communication verbal and written Event Planning Presentation abilities Soft Skills: Supply Chain Management (order, receiving, billing, stocking) Technical Skills: MS Office Suite AS400

EXPERIENCE:

Dillard’s Department Store, Las Vegas, Nevada 2021 – Present

Sales Associate, Men’s Department

Assist customers with sales, shopping, ordering, delivering to ensure outstanding customer service.

Ensure inventory is well managed and displays are in pristine condition.

Work with management and attend all critical sales meetings.

Career Gap –Re-established career goals while transitioning to Nevada area. Continued to job search during pandemic crisis.

Raymour & Flanigan, Oakhurst, New Jersey 2012 -2019

Showroom Consultant

Administered high levels of diligence in daily acumen for marketing store events, exceeding company expectations and sales goals. Achieved top 10 status among sales representatives, 7th overall. Set examples in sales techniques and customer management.

Leveraged strong talent for engaging in detailed and effective consultations to meet and exceed customer expectations, regularly contributing to successful client retention and positive customer engagement scores.

Created impressive merchandising displays for new product and completed regular learning modules understanding product functionalities, promoting customer engagement product interest and brand awareness.

Saks 5th Avenue, Short Hills, New Jersey 2007 – 2012

Sales Specialist

Collaborated with management in all aspects of sales and customer service to include lead development, customer engagement, product promotion and merchandising including sales generation.

Achieved #1 ranking in luxury handbag sales and exceeding company sales targets by 15% year after year.

Richard Caputo, 908-***-**** - page 2

Additional work history:

Safra National Bank Business Development - Officer 1999-2002

Iron Castle Inc. - Vice President, Marketing 1997-1999

American Express Company - Executive Consumer Relations 1979-1990

Casino Industry Experience:

Stratosphere Casino, (Slot Host)

Arizona Charlie’s Casino (Casino Host)

Texas Station Casino (Casino Host)

Training and Development:

Dale Carnegie Institute – Sales Training

Studied Marketing and Business Administration, Queens Borough Community College

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