Center Representative Data Entry
Resume:
LUCINDA JOHNSON
Louisville KY 40212
Home 502-***-****
Cell 502-***-****
Email: ***************@*****.***
Skills Summary
Customer Service & Reception
Data Entry
Preparing memos, correspondence, reports and other documents as required
Records Management
Excel
Customer service
Lobby Screening Specialist 10/2020 to 02/2022
Eye Care Institute
Louisville, KY
Greeted all visitors into the practice in a friendly and professional manner. Ensured all visitors were properly wearing a face mask. Assisted all patients in checking into the Kiosk. Cleaned and disinfected all common touch points including exam room chairs and lobby chairs, answered any general office questions and provided calm reassurance for patients. Maintained neatness and stock of Kiosk desks. Part time position.
Call Center Representative
Coalition for the Homeless 02/2019 to 02/01/2020
Louisville, KY
Provided coverage on Friday and Saturday in the call center for people that were seeking shelter beds in one of the four shelters we have in Louisville. Assisted the homeless population with resources for housing. Enter data in the HMIS data base. Made picture ID’s in system for the clients to enter the shelters.
Receptionist 02/2016 to 08/2016
Kindred Hospital
Louisville, KY
Answered multi-line phone system and transferred calls to employees and house supervisor on call.
Greeted visitors and gave them visitor badges.
Assisted family members to fill out admission paperwork when patient was admitted to the facility.
Scanned medical records into system for electronic filing.
Call Center Representative 03/2015 to 08/2015
Sodexo (Worked at St Mary Elizabeth Hospital)
Louisville, KY
Received and made calls to patients at St. Mary’s & Elizabeth Hospital, Jewish Hospital, Frazier Hospital and Kindred Hospital requesting meals.
Took order over the phone with patient according for their specific diet plan during their stay in the hospital, entered into computer system.
Casual Clerk 07/2013 - 11/2013
ABF Trucking Company
Louisville, KY
Answered incoming lines from customers needing information on a delivery of freight. Duties involved scanning of Bills of Lading, customer documents and delivery receipts in the system utilizing Xerox 5300 scanner and Kodak ii1120.
Budget Technician 07/2008 - 06/2012
US Army Corps of Engineers
Louisville, KY
Responsible for 9 revolving fund accounts in Civil Project Management Section
Monitored & tracked obligations and expenditures of each project.
Prepared spreadsheets daily for project managers.
Retired June 2012
Office Automation Assistant 12/2006 - 07/2008
US Army Corps of Engineers
Louisville, KY
Entered personnel action data into the work tracking system.
Prepared travel orders and travel vouchers upon completion of travel for branch employees.
Managed general administrative procedures, record keeping, reporting property, recording time and attendance, procurement, supply, travel, typing and filing daily.
Project Support Assistant 12/2004 - 12/2006
US Army Corps of Engineers
Louisville, KY
Entered new projects into automated system and provided continuous updates of existing projects.
Prepared reports and forms regarding fund obligations, expenditures and status of current projects.
Office Automation Assistant 06/2001 - 12/2004
EEOC
Louisville, KY
Provided coverage of receptionist by answering phone directing incoming calls and visitors to the appropriate investigator or staff personnel.
Assisted clients coming into the office with initial investigation information.
Prepared and mailed closing information to clients.
Education
Central High School –Louisville KY
Spencerian Business College - Louisville KY
Contact this candidate