Customer Service Representative

laSaintee williams

*** ******* *** ********, ** *3207 · 315-***-****

*************@*****.*** ·

I am currently looking for a position where I can use my experience in customer service and office experience to assist others. I am a dedicated, hardworking and outgoing person who enjoys providing others with the feeling of priority, importance and respect. I would be a great fit for your company.

Experience

2021-2021

● customer service Representative- The panther group NY covid Vaccine Hotline. Confirmed Eligibility, confirmed available appointments, scheduled appointments, answered questions, cancel appointments

2016 – 2020

CUSTOMEr service representative, MAS

Set up medical transportation for Medicaid recipient, provided customer service, scheduled appointments, verified and canceled appointments.

2015 – 2016

Crew member, THE HOUSE @807

Prepared meals, cooked, stocking items and cleaned restaurant.

2014-2015

First Staff Choice staff, ssac

Ground maintenance, cleaning restrooms, disposed of garbage, used punch list to complete assigned tasks on a daily basis and assisted with other tasks as needed.

2013-2014

Suburban Propane Customer Service Rep, Contemporary Personal Service

Assess callers needs through a protocol to determine type of response necessary

Determine response requirements and the relative priority of a given situation

Dispatch units in accordance with established procedures

Enter, update, and retrieve information from all callers while maintaining customer security

Received credit card payments over the phone.

2012-2013

Comfort Keepers, CAREGIVER

Maintained records of patient care, created reports for supervisor and case managers, assisted clients with daily living skills, engaged in conversation with client’s family about medical care, transported and accompanied clients to appointments or activities.

2008-2012

Crew member, Kentucky Fried Chicken

Provided customer service, cleaned and sanitized dining areas, trained new employees, preformed cashier duties, and preformed multiple different task such as prepping food.

Skills

●Problem Solving

●Computer Skills (Microsoft office, excel and efficient at typing)

●Customer Service experience

●Office Skills

●Communication skill

Education

2004-2008

Howard High School of Academics and Technology Chattanooga, TN 423-***-****

High school Diploma

Certifications

All Metro Health Care 526 Old Liverpool Road. Liverpool, NY 13088

Personal Care Aide (315)453- 5537

Cosmetology 2017 2803 Brewerton Rd. Mattydale, NY 13211

Hair Stylist 315-***-****

References

Labrina Forest 315-***-****

Jameisha Ware 315-***-****

Michelle Steward 646-***-****

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