Data Entry Customer Service
Resume:
Amanda Cordova
About Me
Monticello, KY *****
**************.***@*****.***
Hello. My name is Amanda Cordova. I'm looking for full-time permanent employment that I can do from home remotely. I had a break in my employment history due to taking care of my mother and a year I was pregnant with my daughter. My mother passed and I returned to the same company I had worked 12 years for prior. 5 of those years were working remotely, and due to Covid, I currently have worked another year remotely.
I am looking for a company to work for that I have the ability to work from home and am able to make a bit more wages at and is a bit more challenging. I'm a quick learner, who is almost too friendly, and I'm easily adaptable. Quick learner with very good attention to detail. I would also like to, hopefully, work for a nice and friendly company with a pleasant work environment even though it's virtual. Thank you very much and I hope to hear from you. Please email at **************.***@*****.***. Authorized to work in the US for any employer
Work Experience
Transactions Specialist I
Conduent - Monticello, KY
March 2020 to Present
• Responsibilities
• Processing claims for EZ pass for NJ and NY.
• Somewhat of a key-what-you-see job.
• However, there is a lot of rules and regulations you have to obied by.
• Certain Criteria has to be met in order to process.
• Our department has elevated production significantly.
• Strong attention to detail is required to validate lp's. Pharmacy Claims Processor
Xerox, An ACS Co. - Lexington, KY
March 2001 to March 2013
• Responsibilities
• Processed into database pharmaceutical claims for Medco. Essentially, data processing.
• Also, worked for MetLife within same company.
• Processed dental claims for approval of payment.
• Handled all dental codes, errors, approvals, request additional information.
• Had great quality.
• Performed above average.
• Accomplishments
• Was very accomplished at making my daily quota.
• Had an extremely well QA grade.
• Very fast and efficient.
Skills Used
Proficient in handling claims without error. Helped coworkers with questions when they had issues with rules. Handled delicate queues for the company that only was solely processed by me. Accounts Receivable Specialist
The Kruse Hardware Co. - Fairfield, OH
August 1995 to February 1997
• Was responsible for handling receivable claims for over a hundred companies.
• Customer satisfaction went up tremendously when I worked there.
• Processed all shipping inquiries.
• Keyed in database daily.
• Kept a ledger for the companies receivables and payables.
• Called when companies were behind with payment.
• Handled all Customer service issues with the clients.
• Notated every conversation had.
• Escalated calls if necessary.
Education
High school diploma in General Studies
Hamilton High Scool - Hamilton, OH
1993 to 1995
Skills
• Proficient in data transactions processing.
• Communication skills (10+ years)
• Customer service (4 years)
• Troubleshooting (10+ years)
• Quality Control (10+ years)
• Quality Assurance (10+ years)
• Research (7 years)
• Administrative Experience (2 years)
• Microsoft Outlook (2 years)
• Microsoft Office (10+ years)
• Databases
• Data entry
• Time management
• Typing
• Microsoft Word
• Accounts Receivable
• Medical Billing
• Data Entry
• Medical Records
Languages
• English - Expert
Certifications and Licenses
HIPAA
February 2022 to February 2023
Driver's License
Assessments
Data entry: Attention to detail — Expert
April 2022
Maintaining data integrity by detecting errors
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I was employed with Xerox an ACS company for 12 years, altogether now 14 years. Then, within the same company, SBU with Medco. During this time and due to a loss of contracts, the department was laid off. I worked for Medco for approximately five years, most of which was remote, work from home. Was also employed through MetLife for the remainder of my 12 years with the company. Now, after being off work for 5 years due to taking care of an ill parent who has passed, went back to the same company under SBU NJ/NY EZpass. Have extended knowledge as far as the ins and outs of billing and data processing. Also approved, questioned claims, dealt with insurer and provider to finalize claims for payment. I've had several years of customer service. In person and via phone. If any of my history sounds comparable to your company, I would love to hear from you. Thank you. Feel free to contact via email (**************.***@*****.***) with any questions or concerns. Thank you.
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