Customer Service Production Coordinator

Sara D. Hesse

*********@*****.*** 586-***-**** White Lake, MI

Seasoned Manufacturing administrative professional with proven track record of results in fast paced manufacturing environments. Strong desire to lead continuous improvement initiatives and build strong team relationships.

SUMMARY

Eighteen years of manufacturing experience across administrative and quality disciplines

Knowledge of SAP, MRP, Microsoft Office Suite, and Payroll software applications

Associates Degree in Applied Sciences with a focus on Business Management and Blueprint fundamentals

Team driven with a focus on customer service, project organization, and execution

EXPERIENCE

Becker Orthopaedic 2018-PRESENT

Production Coordinator- Troy, MI

Plan machine capacity and production scheduling

Work with 3rd party suppliers to process rework and inventory resolution

Tactical buyer for indirect and direct materials for three production facilities

Collaborate with suppliers on margin improvement proposals and cost reduction initiatives

Empire Electronics- Troy, MI 2014-2018

Production Scheduler

Experienced in customer interface for both service and operations

Scheduled customer deliveries

Led production scheduling for end of life and new product launches

Resolved customer discrepancies in collaboration with Operations

Detroit Cornice & Slate- Ferndale, MI 2013-2014

Office Manager

Managed Accounts Receivables and Payables

Managed payroll for hourly associates

Core member of Foundation Software implementation team

Legna Inc. Molded Injection-Warren, MI 2004-2013

Production Control Manager

Customer interface with GM, Chrysler, and tier 1 suppliers

Led RFQs and RFIs for new business inquiries

PPAP/APQP team members for GM & Chrysler accounts

Led quality control initiatives

Led Corrective Action Plans for component failures and warranty claims

Managed all tactical purchases for indirect materials

Managed all inbound & outbound shipments and inventory audits

SKILLS, EDUCATION & TRAINING

Macomb College

School of Business

Associates of Applied Sciences - 2012

Business Management & Blueprint Fundamentals

Clinton Township, Michigan

PERSONAL INFORMATION

References available on request.

Contact this candidate