Data Entry Customer Service
Resume:
ASHLEY ROBLES
*********@******.***
Raleigh, NC 27616
PROFESSIONAL SUMMARY
Bilingual energetic customer service professional eager to deliver positive, memorable
experiences to every customer. Consistently exceeded expectations with strong time
management and multitasking abilities. Quick learner and hard worker with natural sales
talents.
SKILLS
Multi-line telephone operations
Problem resolution
Data entry
Refunds processing
Serve customer needs
Customer service
Conflict resolution
Client communication
Scanning and copying
Task prioritization
EXPERIENCE
Customer Service Representative, International Auto Glass, Nov 2016 - May 2021
Bronx, NY
• Answered calls or emails from customers and assisted with special requests or resolving
complaints.
Answered incoming calls and assisted customers with questions.
Communicated with clients over phone, email, and chat platforms.
Returned customer calls and responded to inquiries and complaints
Prepared order sheets and sent out invoices and statements for payments due.
Office Assistant, Cindy's Travel Agency, Feb 2013 - Oct 2016, New York, NY
Answered telephone calls, took messages, and distributed messages to appropriate
personnel.
Proofed documents and organized records, reports, and files.
Responded to customer inquiries via email and telephone.
• Answered calls on multi-line telephone system to direct callers, provide information and
make appointments.
Confirm customers information
Store Associate, Marshalls, Apr 2011 - Feb 2013, Bronx, NY
Processed retail sales in point-of-sale system and accurately handled monetary
transactions.
• Completed opening and closing duties, including counting money, balancing cash
drawers, and making deposits.
Processed cash register transactions, inputted product costs, and gave back change.
Bagged and packaged customer orders and purchases.
Greeted customers and provided prompt and friendly service.
• Verified prices and calculated totals using scanners and point of sale (POS) systems.
EDUCATION
Undergrad, Medical
Bronx community college - Bronx,
NY
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